Arlene Rivera
La Mirada,Ca
Summary
Newly Licensed Vocational Nurse with nearly a decade in healthcare, specializing in patient education, care coordination, and vital signs monitoring. Proven track record of enhancing patient adherence and satisfaction through clear communication and effective clinical support. Committed to delivering safe, patient-centered care while pursuing continuous professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DIRECT SUPPORT PROFESSIONAL CAREGIVER
BHH Services Inc
Irvine
11.2025 - 03.2026
- Structured activity-based routines promoting independence in ADLs, resulting in measurable gains in client self-sufficiency and decreased need for caregiver assistance.
- Provided patient, person-centered support that built rapport and trust, enhancing engagement and sustained participation in therapeutic activities.
MEDICAL ASSISTANT
Providence St. Joseph Heritage Healthcare
Yorba Linda
02.2019 - 07.2025
- Conducted patient intake and maintained accurate clinical documentation, improving record completeness and care continuity
- Supported physicians during exams to optimize patient throughput and reduce wait times.
- Educated patients on medications and post-visit care, increasing adherence and follow-up compliance with measurable results.
- Facilitated communication between patients and providers to resolve issues and improve care coordination.
- Maintained HIPAA-compliant records while building patient rapport and preserving confidentiality.
- Verified insurance and updated patient records to ensure billing accuracy and timely claims processing.
- Assisted in endocrinology clinic operations
MEDICAL FRONT DESK RECEPTIONIST
Providence St. Joseph Heritage Healthcare
Fullerton
03.2016 - 02.2019
- Verified patient insurance coverage and updated records accurately to ensure correct billing and reduce claim denials.
- Managed phone and portal communications to set visit expectations and follow-up steps, decreasing repeat calls and improving patient satisfaction.
- Maintained HIPAA-compliant patient records and improved data accuracy, producing measurable reductions in documentation errors.
- Endocrinology
Education
Licensed Vocational Nursing -
California Career Institute
Anaheim, California02-2026
Medical Assistant Education & Certification -
American Career College
Anaheim, California01-2019
High School Diploma -
Norwalk High School
Norwalk, California01-1997
Skills
- Vital signs monitoring
- Patient assessment
- Symptom screening
- Medication support
- Wound care
- Diabetic patient education
- Insulin education
- Glucose monitoring
- EHR management
- IV therapy
Certification
- LVN, California, 759243, 10/01/27
- IV Therapy & Blood Withdrawal (IVBW), Blue Healthcare Training Center, #IB-15185
- BLS, American Heart Association, 08/01/26
Timeline
DIRECT SUPPORT PROFESSIONAL CAREGIVER
BHH Services Inc
11.2025 - 03.2026
MEDICAL ASSISTANT
Providence St. Joseph Heritage Healthcare
02.2019 - 07.2025
MEDICAL FRONT DESK RECEPTIONIST
Providence St. Joseph Heritage Healthcare
03.2016 - 02.2019
Licensed Vocational Nursing -
California Career Institute
Medical Assistant Education & Certification -
American Career College
High School Diploma -
Norwalk High School