ARLENE ROBSON
Fort Worth,TX
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a medical office long-term.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Wound Evolution
10.2022 - Current
- Work incoming referrals in timely manner and request PCP authorizations when required by insurance.
- Verified patient's insurance eligibility and benefits prior to appointment.
- Optimize provider schedules and patient satisfaction with efficient scheduling.
- Screen and transfer incoming calls, take down messages and transmit information and documents to internal personnel.
- Handled financial transactions responsibly, collecting co-payments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Monitored office supplies by checking inventory and placing orders.
Patient Access Representative
USMD
10.2022 - 02.2023
- Greet patients upon arrival and manage appropriate standard wait times.
- Completed check-in and check-out tasks to include insurance verification, complete pre-authorization’s and/or pre-certification of procedures and copy required document.
- Collected and entered patient demographic and insurance data into computer database to establish patient’s medical records.
- Manage cashier box and daily deposits according to company policies.
- Answer phones and schedule appointments, re-direct calls to appropriate personnel, assist callers with questions or concerns, take messages as needed.
- Managed medical records, ensure all correspondence is scanned and/or filed, process requests for medical records release and maintain appropriate logs.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Medical Receptionist II
Cook Children's Neighborhood Clinic
09.2021 - 01.2022
- Knowledge of EPIC system.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Verify insurance eligibility and benefits.
- Confirm, cancel, schedule and reschedule patient appointments.
- Petty cash handling and balancing.
- Sort and distribute daily mail.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered phone calls and messages for 8 physician primary care medical facility, scheduling appointments, and handling patient inquiries.
Medical Office Assistant
Visalia Health Care Center
04.2019 - 11.2019
- Collected and entered patient demographic and insurance data into computer database to establish patient’s medical record.
- Used Centricity EMR system schedule appointments for doctor visits and procedures.
- Confirm, cancel, schedule, and reschedule patient appointments.
- Submit for authorizations with appropriate CPT and ICD 10 codes.
- Verified patient health insurance and eligibility.
- Worked outgoing referrals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Insurance Coordinator
Barnes Dental Surgery Center
05.2018 - 10.2018
- Responsible for insurance verification and accurate communication with patients regarding coverage.
- Ensured all insurance related duties are completed in timely and accurate manner to ensure excellent patient relations.
- Knowledge of Dentrix software.
- Familiarity with financial plans, PPO, Medicaid.
- Verified insurance and communicated coverage to staff and patients.
- Managed high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Contributed positively to team morale by consistently demonstrating collaborative attitude and willingness to support colleagues.
Data Entry Specialist/Processor
Mindlance- Cigna
08.2017 - 01.2018
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Familiarity with On Base and Life Pro database.
- Review data for completeness and accuracy.
- Knowledge of HIPAA regulations.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Office Specialist I
Superior Medical Staffing Services
06.2016 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Check in patients, enter patient demographics, and verify insurance and eligibility.
- Daily use of ZirMed for insurance verification.
- Answer call and route calls to appropriate party.
- Assist Medical Records department with scanning projects.
- Responded to inquiries from callers seeking information.
- Delivered clerical support by handling range of routine and special requirements.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
Intake Specialist
CPAP Medical and Supplies
05.2015 - 02.2016
- Entering intake supply orders; familiarity with Tricare guidelines.
- Maintain operations by following policies and procedures.
- Routing troubleshoot/follow up calls with patients.
- Verified insurance eligibility and benefits.
- Completed intake assessment forms and filed clients' charts
- Assessed clients' needs and determined eligibility for intake services.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Customer Service Representative
United Community Family Services
04.2013 - 01.2014
- Knowledge of GREENWAY program; Schedule/reschedule/cancel appointments
- Call center experience, collected co-pays, confirmed appointments
- Insurance verification, patient checks in/check out
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Health Care Management
College of Health Care Professions Online
Fort Worth, TX10.2022
Associate of Science - Medical Billing and Coding
San Joaquin Valley College Online
Visalia, CA01.2018
Skills
- Wound Expert
- NextGen EMR/EHR
- EPIC
- GREENWAY
- LIFEPRO
- ONBASE
- Medical Terminology
- Knowledge of ICD-9 and CPT codes
- Hospital, Physician's Office or Medical Clinic Setting
- Basic Computer Skills (60 WPM)
- Skype, Teams, Zoom, Internet
- MS Word, Outlook, Excel, SharePoint
- Front Office Management
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
USMD
10.2022 - 02.2023
Front Office Coordinator
Wound Evolution
10.2022 - Current
Medical Receptionist II
Cook Children's Neighborhood Clinic
09.2021 - 01.2022
Medical Office Assistant
Visalia Health Care Center
04.2019 - 11.2019
Insurance Coordinator
Barnes Dental Surgery Center
05.2018 - 10.2018
Data Entry Specialist/Processor
Mindlance- Cigna
08.2017 - 01.2018
Office Specialist I
Superior Medical Staffing Services
06.2016 - 08.2016
Intake Specialist
CPAP Medical and Supplies
05.2015 - 02.2016
Customer Service Representative
United Community Family Services
04.2013 - 01.2014
Bachelor of Science - Health Care Management
College of Health Care Professions Online
Associate of Science - Medical Billing and Coding
San Joaquin Valley College Online
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