Arlene Romero
Pomona,CA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Artesia Medical Pharmacy
04.2024 - 08.2024
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Assisted in management of prescription deliveries, improving patient convenience.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Technician
Santa Fe Pharmacy
05.2022 - 04.2024
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed opening and closing duties for pharmacy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Ordering merchandise and sending out the orders through mckesson.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Sales Associate
Bed Bath & Beyond
09.2021 - 04.2022
- Monitored customers for signs of security concerns and escalated issues to management.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed efficient cash register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Assoiciate
Bath And Body Works, Limited Brands
10.2021 - 01.2022
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged with customers to build rapport and loyalty.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
License - Pharmacy Technician
American Career College
Ontario, CA05.2022
Skills
- Relationship Building
- Verifying orders
- Prioritization and Organization
- Interpreting orders
- Dosage Form Preparation
- Goal Setting
- Problem-Solving
- Active Listening
- Time management abilities
- Prescription Refill Fulfillment
- Pharmacy Law Compliance
- Medication Storage Procedures
- HIPAA Compliance
- Pharmacology knowledge
- Pharmaceutical Calculations
- Supply Restocking
- Pharmacy Ethics
- Patient Profile Setup
- Data Entry
- Patient confidentiality
- Insurance Billing
- Medication labels
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Artesia Medical Pharmacy
04.2024 - 08.2024
Pharmacy Technician
Santa Fe Pharmacy
05.2022 - 04.2024
Sales Assoiciate
Bath And Body Works, Limited Brands
10.2021 - 01.2022
Sales Associate
Bed Bath & Beyond
09.2021 - 04.2022
License - Pharmacy Technician
American Career College