Summary
Overview
Work History
Skills
Timeline
Generic

Arlene Skantz

San Diego,United States

Summary

Dynamic and personable team member with extensive experience in front-of-house operations, adept at maintaining efficient stock levels and organizing inventory to enhance overall productivity. Proven track record of supporting management through timely restocking and ensuring an appealing presentation of products. Reliability and meticulous attention to detail shine through in the arrangement of displays, contributing to a welcoming atmosphere. Skilled in crafting specialty coffee, handling food, POS and delivering exceptional customer service that fosters client loyalty.

Overview

31
31
years of professional experience

Work History

FOH Operations/ Back up Barista

Compass Group-Eurest Dining
10.2024 - Current
  • Stocked and maintained drinks, snacks, grab and go food for two cafe's at Qualcomm, ensuring that all displays are full, organized and all food is fresh
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Inventory
  • Used POS system to accurately enter orders and process payments.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Helped prep and serve at catered events

Merchandising Expert

Crate & Barrel
11.2018 - 10.2023
  • Received and processed truck two to three times a week, according to company guidelines
  • Stocked and maintained sales floor
  • Demonstrated excellent customer service skills
  • Picked and processed online orders. Sometimes upwards of 150 order in a day
  • Assisted with planning and executing visual merchandising
  • Assisted with training new hires

Visual Merchandising/ Sales

Orchard Supply Hardware
11.2016 - 11.2018
  • Planned and executed all seasonal floor setups according to company guidelines
  • Reviewed and evaluated weekly merchandise levels and ordered accordingly
  • Demonstrated excellent customer service skills
  • Proficient in merchandising presentation
  • Participated in televised segments and media events with FOX 5 news

Shift Manager/ Key Holder/ Department Lead

Crate & Barrel
10.1994 - 11.2016
  • Knowledgeable in all departments; Sales floor, BOH, office and merchandising which made me an asset to the management team
  • Exhibited excellent sales and customer service skills
  • Assisted in opening and closing POS and money duties
  • Participated in store opening and closings and assisted in seasonal floor setups in neighboring stores
  • Worked seasonal hiring fairs and interviewed potential employees
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Skills

  • Service excellence
  • Cross-functional teamwork
  • Skilled in managing multiple tasks
  • Effective team contributor
  • Effective time management
  • Meticulous attention to detail
  • Stock management

Timeline

FOH Operations/ Back up Barista

Compass Group-Eurest Dining
10.2024 - Current

Merchandising Expert

Crate & Barrel
11.2018 - 10.2023

Visual Merchandising/ Sales

Orchard Supply Hardware
11.2016 - 11.2018

Shift Manager/ Key Holder/ Department Lead

Crate & Barrel
10.1994 - 11.2016

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