Arlene Spurlock
Austin,Texas
Work Preference
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work History
Mystery Shopper
Basket
Austin, Tx
01.2018 - 01.2020
- Went to different stores that I was assigned and using an app on my phone, scanned specific items to make sure the prices were correct within the app.
- Changed prices within the app to match those in the stores.
Customer Service Rep (At Home)
U-Haul
Austin, Tx
01.2015 - 01.2016
- Answer customer calls and assisted with making reservations, making changes to existing reservations or canceling reservations.
- Assists customers with any issues they may be having with their truck/trailer rentals. Directed the customer to the correct person if I was unable to assist them.
- Took payments for storage units, Ubox containers and one-way truck/trailer reservations.
Office Manager/administrator
Brooks Remodeling and Handyman Services
Austin, Tx
06.2013 - 03.2014
- Customer service: Answer phones, provide information about services offered, assessed customer needs and problems as well as scheduling service calls.
- Administrative: produce work order invoices for service calls. Manage detailed files of all clients, invoices for labor and materials.
- Buyer: research, evaluate and purchase supplies and equipment for projects.
- Assist in minor tasks on job site to help meet deadlines when necessary.
Electronics Sales Associate
Wal-Mart
Austin, TX
01.2009 - 01.2013
- Sales - Promoting and selling products and services offered.
- Customer Service - Monitored the sales floor and interacts instantaneously with customers.
- Knowledgeable about the products in the store and Wal-Mart services.
- Answers multi-phone line and directs customers to correct department.
- Train’s and Mentor’s new employees.
- Manages and restocks inventory.
- Completes cash register transactions.
Administrative Assistant
ACS Image Solutions
Nashville, TN
01.2000 - 01.2001
- Answered multi-phone lines.
- Performed general office functions.
- Organized and maintained filing system for daily projects, policy and procedures.
- Assisted clients with orders; responded to customer inquiry calls, quickly assessing the customers’ needs and problems in order to deliver an ideal solution.
Pharmacy Technician
Walgreens
Nashville, TN
01.1999 - 01.2000
- Retrieved prescription orders.
- Managed and restocked inventory.
- Counted, poured, measured and weighed tablets and medications.
- Prepared insurance claim forms.
- Maintained patient profiles.
- Completed cash register transactions.
- Answered phones.
Bartender
Red Lobster
Austin, TX
01.1994 - 01.1995
- Completed cash register transactions and balanced cash receipts.
- Checked identification of customers in order to verify age requirements for purchase of alcohol.
- Cleaned glasses, utensils, and bar equipment.
- Took beverage orders from serving staff or directly from patrons.
- Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Responsible for maintaining inventory stock.
Bartender
Consolidated Club
Del Valle, TX
01.1993 - 01.1994
- Completed cash register transactions and balanced cash receipts.
- Checked identification of customers in order to verify age requirements for purchase of alcohol.
- Cleaned glasses, utensils, and bar equipment.
- Took beverage orders directly from patrons.
- Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Responsible for closing and locking the establishment.
Sales Associate
Spencer Gifts Shop
Austin
01.1990 - 01.1992
- Assisted and Interacted with customers on transaction needs.
- Completed assigned tasks by the Sales Manager.
- Maintained the proper display of products as needed.
- Assisted in maintaining stock of inventory.
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Skills
Process improvement
High-performance standards
Organization
Guest issue resolution
Customer service standards
Verbal communication
Confidentiality
Time management abilities
Problem-solving aptitude
Self motivation
Written communication
Team collaboration
Excellent communication
Organizational skills
Inventory management
Task prioritization
Adaptability and flexibility
Analytical thinking
Restock shelves
Continuous improvement
Food safety and sanitation
Problem-solving abilities
Teamwork and collaboration
Active listening
Attention to detail
Time management
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Bachelor of Science - Criminal Justice Admin
University of Phoenix
Tempe, AZ 02.2008 - 02.2010
Associate of Science - Business Admin
Western University
02.2006 - 02.2008
No Degree - Medical Billing
U.S. Career Institute
Fort Collins, CO 03.2022 - 01.2023
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
No Degree - Medical Billing
U.S. Career Institute
03.2022 - 01.2023
Mystery Shopper
Basket
01.2018 - 01.2020
Customer Service Rep (At Home)
U-Haul
01.2015 - 01.2016
Office Manager/administrator
Brooks Remodeling and Handyman Services
06.2013 - 03.2014
Electronics Sales Associate
Wal-Mart
01.2009 - 01.2013
Bachelor of Science - Criminal Justice Admin
University of Phoenix
02.2008 - 02.2010
Associate of Science - Business Admin
Western University
02.2006 - 02.2008
Administrative Assistant
ACS Image Solutions
01.2000 - 01.2001
Pharmacy Technician
Walgreens
01.1999 - 01.2000
Bartender
Red Lobster
01.1994 - 01.1995
Bartender
Consolidated Club
01.1993 - 01.1994
Sales Associate
Spencer Gifts Shop
01.1990 - 01.1992