Arlene Stevenson
Los Angeles,California
Summary
Experienced with coordinating programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the patients. Highly skilled at building lasting relationships with patients and coworkers.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Coordinator
Los Angeles LGBT Center
10.2022 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of patient registration and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff fostering a knowledgeable and cohesive team environment.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw staff schedules and assignments to handle patient demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Coached employees through day-to-day work and complex problems.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Oversaw daily operations of front desk, ensuring all patient interactions were handled with high professionalism.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained a clean and organized work environment, promoting a professional image.
- Enhanced onboarding process for new front office staff, reducing time to full productivity.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Daily STI and HIV testing and counseling.
Health Education Specialist II
Los Angeles LGBT Center
07.2020 - 10.2022
- Coordinate, schedule, and conduct outreach activities
- Provide HIV/STI testing and counseling
- Maintain accurate logs regarding lab tests, confirmatory results
- Accurately enter risk assessment data using an electronic medical record
- Able to work in a fast-paced environment
- Monitor program goals and objectives
Clinic Liaison
Los Angeles LGBT Center
07.2016 - 06.2020
- Rotate to all departmental stations including Front Desk, Medical Records, Mental Health and Phones
- Maintenance of all daily and monthly schedules for medical, mental health and social services personnel
- Clinic phone coverage, including scheduling and canceling appointments, placing appointment reminder calls, and providing general information about services offered
Security Officer
Los Angeles LGBT Center
04.2016 - 07.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
No Degree - Paralegal Specialist
Inter Coast College
Riverside, CA07-2005
Skills
- Customer service
- Communication
- Organization skills
- Program coordination
- Client outreach
- Communication skills
- Project management
- Time management
- Problem solving
- Proactive mindset
- Generating schedules
- Multitasking
Accomplishments
- Supervised team of 5 staff members.
- Ensure registration process by completing registration updates with accuracy and efficiency weekly.
Personal Interest
I enjoy making my work environment a peaceful and safe space for all around me no matter if they are a client or a coworker.
Certification
- California Driver's License
- Basic Life Support Certification (BLS)
- HIPPA: Privacy Rule (Relias)
- Incident Management and Reporting (Relias)
- Informed Consent (Relias)
Timeline
Program Coordinator
Los Angeles LGBT Center
10.2022 - Current
Health Education Specialist II
Los Angeles LGBT Center
07.2020 - 10.2022
Clinic Liaison
Los Angeles LGBT Center
07.2016 - 06.2020
Security Officer
Los Angeles LGBT Center
04.2016 - 07.2016
No Degree - Paralegal Specialist
Inter Coast College
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