Arlene Swarts

Moved Boxes of books from Warehouse to Shelves for proper merchandising display.

Provided Excellent Customer Service at Info Counter, on the floor throughout all departments, made suggestions persuading the sale of books, gave courteous, attentive and efficient point of sale transactions and offered to gift wrap items doing so quickly and beautifully when customer wanted this extra service.

Worked in the Children's Dept. Reading to children during Story Time hours and engaged them and their parents in special activities such as gardening or crafts during these planned special events.

Maintained neatness of merchandise on shelves where it belongs as well as cleaning, dusting them. Cleaned carpets, floors, restroom, windows and doors.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
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Responsibly Opened and Closed the Office

Answered phone calls and set appointments, received payments from clients.

Maintained case files and paperwork, took dictation, wrote and sent letters via email and mail correspondence. Opened incoming emails and mail often responding as told and delegated to. Made copies, sent and received faxes.

Provided translation/interpreter services in person and In writing of letters or documents including translating foreign documents at times and for all the communications between clients and lawyers as needed regarding mostly Spanish and English languages.

Ordered various office supplies, handled Pitney Bowes and mail postage printing and weighing machine. Entrusted with Office's Petty Cash and the Safe

• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Did the payroll for every employee, Handled Triple Crown Commissions for Sales Staff and Cerulean Reports. Managed Human Resources tasks. Supervised Cashiers.
• Answered calls on Switchboard redirecting accordingly.
• Provided courteous anticipatory effective customer service handling & resolving issues for customer satisfaction