Arlene Then
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Professional with 10+ years of experience assisting with work of high-achieving executives. Successfully manages high-volume workloads in rapidly changing environments and ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Real Estate Agent
United Realty Group
07.2023 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Generated leads for sales and rental properties through cold calls and referrals.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
Office Manager /Senior Executive Assistant
New Wine Music Label
03.2020 - 07.2023
- Responsible for organizing, delegating and overseeing all department tasks and projects assigned by Director
- Processed travel expenses and reimbursements and P-Card for executive team
- Responsible for departmental budget
- Responsible for all administrative duties including but not limited to compliance, departmental policies and documents
- Responsible for Entire Departments Employee Payroll
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Spearheaded recruiting and hiring of employees
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Senior Leasing Professional
Gables Residential
08.2016 - 03.2020
- Plan, schedule and organize resident functions as needed; assist with planning and hosting of others
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
- Maintained Occupancy at 90% throughout year
- Maintain thorough product knowledge of property and that of major competition
- Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept meticulous records of correspondence between management and tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Receptionist
Screen-Graphics of Florida & SG Merchandising Solutions
04.2015 - 07.2016
- Responsible for Greeting Customers Via phone and in person, ensuring customer feels welcome
- Distribute all emails and phone calls accordingly, which included purchase orders, reports and messages
- Work closely with customer service department, inclusive of updating customer quotes on Excel spreadsheet daily
- Responsible for product pricing, generating invoices and placing all online web orders
- Proof read all orders placed on previous day.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service /Accounting Bookkeeper
Tropical Supermarket
08.2008 - 04.2015
- Greet and Interact with Customers, Resolution of client conflict (Resolve: Pricing conflict, collections and billing disputes)
- Performed exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responsible for exchange and refund of previously purchased merchandise
- Prevented store losses using awareness, attention to detail.
- Processed payroll, electronic deposits and employee pay adjustments as well as updated confidential employee information
- Resolved collections and billing disputes
- Daily Issuing of checks to vendors and suppliers with the use of QuickBooks
- Maintenance of merchandise inventory, product pricing as well as process profit margin
- Maintained Employee and Vendor information updated with the use of QuickBooks.
- Reduced financial discrepancies through transaction monitoring and management.
Education
Bachelors - Mass Communications
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL2016
Skills
- Property Management
- Project Management
- Administration and Operations
- Financial statements expertise
- Real estate experience
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Real Estate Agent
United Realty Group
07.2023 - Current
Office Manager /Senior Executive Assistant
New Wine Music Label
03.2020 - 07.2023
Senior Leasing Professional
Gables Residential
08.2016 - 03.2020
Receptionist
Screen-Graphics of Florida & SG Merchandising Solutions
04.2015 - 07.2016
Customer Service /Accounting Bookkeeper
Tropical Supermarket
08.2008 - 04.2015
Bachelors - Mass Communications
FLORIDA INTERNATIONAL UNIVERSITY