Arlene Vargas
Summary
Healthcare professional with proven ability to deliver exceptional patient care and support to medical teams. Committed to maintaining high standards and achieving results, while adapting to changing needs and collaborating effectively with colleagues. Known for strong organizational skills and reliable performance in demanding environments.
Overview
6
6
years of professional experience
Work History
Nurse Assistant/Secretary
Harlingen Medical Center
09.2022 - 04.2025
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Call Center Representative
Advanced Call Center Technologies LLC
02.2019 - 07.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Child Caregiver
Valley Learning Center
11.2018 - 01.2019
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
Education
Certificate - Licensed Vocational Nurse
Texas State Technical College
12-2024
Associate of Science - Biology
Texas State Technical College
04-2022
Skills
- Basic life support certification
- Valid Texas driver's license
- Time management
- Documentation and reporting
- Technical proficiency
Timeline
Nurse Assistant/Secretary
Harlingen Medical Center
09.2022 - 04.2025
Call Center Representative
Advanced Call Center Technologies LLC
02.2019 - 07.2021
Child Caregiver
Valley Learning Center
11.2018 - 01.2019
Certificate - Licensed Vocational Nurse
Texas State Technical College
Associate of Science - Biology
Texas State Technical College
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