Arlene Villarino

Managed the development and launch of a food truck and catering business, overseeing operations and administration. Collaborated with the culinary team to create a streamlined menu and implemented social media strategies to enhance brand visibility. Built relationships with local influencers, developed engaging brand experiences, and managed digital content, including photography and website updates. Coordinated catering events, handled client communications, and managed payroll and invoicing to ensure smooth, profitable operations.

Streamlined data entry processes to improve efficiency across team, logistics, and purchasing, supporting quarterly revenues over $7 million. Managed the entire order entry process, collaborating with purchasing and vendors for timely, profitable deliveries. Handled purchase order adjustments in NetSuite and trained new team members to uphold high standards. Also assisted with government-focused marketing campaigns and supported senior leadership on administrative projects and reporting.

Generated and reviewed daily reports to maintain order accuracy and allocate resources effectively for the international team. Coordinated orders, shipments, and inventory with 3PLs in the USA, China, and Europe, collaborating with purchasing to ensure timely fulfillment. Managed international customer calls, processed credit/debit memos, and handled daily EDI order entries. Prepared and updated all customs paperwork, ensuring compliance with regulations.

Collaborated with the Creative Team to execute global brand initiatives, managing digital and print campaigns, catalogs, and retail materials. Worked closely with the Art Director and marketing staff from concept to final production, ensuring quality and timely delivery. Created digital assets for social media and web, adjusted photography, and coordinated project approvals. Maintained the B2B content site, updating product and campaign imagery to support dealers and sales reps.

Managed order entry and fulfillment for key accounts via EDI and Vendor Central, ensuring accurate documentation and on-time nationwide shipments per routing guidelines. Processed RMAs and chargebacks, maintained customer relationships, and resolved inquiries and complaints. Set up new EDI accounts and items/SKUs with IT and testing partners for seamless integration. Provided weekly reports to senior management and coordinated shipments for displays, replacements, promotional items, and POS.

Managed inbound calls, order entry, returns, and emails for West Coast accounts and 18 sales reps, ensuring prompt issue resolution. Built strong relationships with accounts and reps by coordinating visits and updates to enhance their experience. Collaborated with accounting and sales teams to onboard new accounts, process promotional orders within budget, and maintain reporting for executive review. Supported the B2B site launch, trained team members, and oversaw order accuracy, RMA processing, and display shipments across the territory.

Supported Sales Support and Warranty by managing order entry, CRM updates, and addressing a backlog of over 1,000+ voicemails, logging each and assisting with callbacks. Coordinated tradeshow preparations, organized promotional items, and placed orders for materials and samples for reps companywide. Managed RMA orders for sample returns at season’s end. Ensured smooth operations and timely support through efficient organization and customer follow-up.

Assisted with inventory and cycle counts to ensure accurate stock records. Supported order picking and verified outgoing shipments for complete and accurate fulfillment of purchase orders. Processed key account shipments, adhering to routing guidelines, labeling, and scheduling pickups with confirmations via Amazon Vendor Central. Quality-checked new product arrivals, repackaging and labeling as needed.