Arlene Weston

Assistant to the Director of Operations:

• Implemented successful business strategies to increase revenue and target new markets.
• Oversaw payroll preparation and administration for staff.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Ensured that customer service standards were met or exceeded at all times.
• Implemented safety protocols to protect both customers and employees from potential hazards.
• Provided training, guidance, and support to staff members on proper procedures and policies.

• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Oversaw daily operations, maintenance and administration of various properties.
• Maintained adequate staffing to meet objectives within budget.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Reviewed completed work to verify consistency, quality and conformance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Overall day-to-day Business Operations/New Projects/Human Resources/Facilities Project Manager/Contracts/Customer Service Development and Training/Payroll/Strategic Planning/Inventory/Purchasing/Cost Control & Forecasting/Budgets/Sales Marketing/Public Relations/Community Outreach
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Coached employees on best practices in order to improve their job performance.
• Implemented change management initiatives within organizations undergoing transformation.
• Joined startup business as consultant in areas of marketing, logistics and training to various behavioral healthcare service providers.
• Implemented strategies to take advantage of new opportunities.
• Businesses- Lou Lou Burger, New Hope Winery
• Property Manager - 2 Houses in Pocono Mountains

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs..
• Resolved problems or concerns to satisfaction of involved parties.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Delegated work to staff, setting priorities and goals.
• Conducted regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and other topics.
• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Analyzed customer feedback surveys to determine areas of growth or improvement within the restaurant.
• Analyzed industry trends in order to stay current on new developments related to food and beverage operations.
• Negotiated contracts for catering services for special events hosted by the restaurant.
• Reviewed profit and loss statements regularly to assess financial performance of the restaurant.

• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Delegated work to staff, setting priorities and goals.
• Hired and onboarded team members to meet immediate and expected demand.
• Monitored progress by establishing plans, budgets and measuring results.
• Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
• Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects.
• Coordinated project activities and monitored progress to ensure timely completion of tasks.
• Ensured compliance with applicable regulations throughout the duration of the project.
• Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
• Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.
• Assisted with the preparation of presentations, reports and other documents related to projects.
• Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.

• Reviewed legal documents related to business operations.
• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Developed strategic plans to increase profitability and efficiency.
• Analyzed industry trends to develop competitive strategies.
• Oversaw budgeting and financial management.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Prepared staff work schedules and assigned team members to specific duties.
• Set pricing structures according to market analytics and emerging trends.
• Collaborated with other owners on joint ventures and shared resources.
• Determined pricing for products or services based on costs and competition.
• Managed sales presentations to promote product and brand benefits.
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• Executed performance reviews to encourage improved productivity for team members.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Prepared staff work schedules and assigned team members to specific duties.
• Implemented successful business strategies to increase revenue and target new markets.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.