Arlene B. Wiseman
Lancaster,MA
Summary
Dynamic pharmacy leader with extensive experience at AmeriHealth Caritas, specializing in pharmacy benefit management and interdepartmental collaboration. Demonstrated success in enhancing pharmacy operations, resulting in notable performance improvements and elevated quality indicators. Expertise in formulary management and therapeutic drug monitoring drives a commitment to exceptional pharmaceutical care.
Overview
26
26
years of professional experience
Work History
Director Of Pharmacy
AmeriHealth Caritas
Manchester, NH
01.2019 - Current
- Function as the pharmacy contract administrator for the development and implementation of the pharmacy benefit
- Assist with Resolving disputes, grievances and complaints from members and providers involving the pharmacy benefit
- Participate in external accreditation initiatives such as NCQA
- Participate in relevant boards, task forces, committees, meetings, and other activities
- Manage and oversee relationships with key vendors such as pharmacy benefit management to assure that contractual commitments are met
- Review and analyze reports, records, and directives
- Confer with staff to obtain data required for planning and reporting
- Support pharmacist and provider education initiatives
- Own and manage day-to day pharmacy operations, clinical programs, and strategic initiatives
- Ensure Pharmacy meets all applicable regulatory, statutory rules and requirements
- Develop and maintain Pharmacy benefit design in conjunction with other stakeholders
- Partner with the CMO and clinical management to ensure best-in-class clinical support and quality initiatives
- Create and maintain policies and procedures to support internal and external audit activities
- Accountable for Pharmacy key performance indicators (KPIs) to identify performance opportunities and trends
- Monitor delegated DUR and MTM program performance
- Manage and analyze operating costs, apply clinically appropriate cost savings initiatives
- Perform all job functions with Company Mission, Vision, and Goal Statements in mind
Oncology clinical pharmacist
Onco360
Waltham, MA
01.2018 - 01.2019
- Review prescriptions issued by Physician or authorized prescriber to assure accuracy
- Dispense prescribed oncology medications, and pharmaceuticals for patient care
- Oversee packaging, and labeling pharmaceuticals
- Counsel patients and health care providers on drug interactions, adverse effects, dosage, and storage of oncology medications and pharmaceuticals
- Oversee pharmacy technician’s workflow
- Maintain established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs
Staff Pharmacist
Family Pharmacy
Gardner, MA
01.2016 - 12.2016
- Review prescriptions issued by the physician, or other authorized prescriber to assure accuracy and appropriateness
- Determine formulas and ingredients needed for compounding medications and assure that USP guidelines are followed
- Oversee pharmacy staff engaged in mixing, packaging, and labeling pharmaceuticals
- Provide education and information patients on drug interactions, side effects, dosage, and storage of pharmaceuticals
- Maintain established procedures concerning quality assurance, security of controlled substances, and disposal of drugs designated as hazardous waste
- Maintain inventory and systems per established policies
- Comply with state and federal laws and regulations
Clinical Pharmacist Oncology
Berkshire Medical Center
Pittsfield, MA
01.2013 - 12.2016
- Provide oncology pharmacy services to ambulatory infusion patients
- Oversee preparation, compounding, dispensing of medications for clinic patients
- Optimize drug therapy by identifying, resolving, and preventing drug related adverse events
- Counsel patients and provide drug information to nurses and physicians
- Monitor and evaluated patient’s lab values and treatment criteria for clinical trials and conventional oncology regimens
- Report adverse drug reactions per policy and procedure
Pharmacy Director/Clinical Pharmacist
Kindred Hospital
MA
01.2011 - 12.2013
- Chairperson of the P&T committee
- Implement pharmacy policies and procedures, standard order sets, and clinical guidelines
- Develop formulary and maintain inventory
- Oversee quality assurance activities, MTM and DUR programs
- Work with nutritionist to write and develop total parenteral nutrition orders
- Monitor for adverse drug reactions/medication errors, product shortages
- Develop, implement, and manage pharmacy antimicrobial stewardship program, anticoagulation monitoring and Vancomycin dosing, and a pharmacy transition of care program
- Write and implement policies on handling hazardous medications, telemetry and EKG monitoring for medications that impact QT prolongation in at risk patients
- Counsel patients on transplant medications and facilitated their transition of care
- Provide continuing education for pharmacy and nursing staff
Clinical Pharmacist
Dana Farber Cancer Institute
Boston, MA
01.2008 - 12.2011
- Provide oncology pharmacy services to ambulatory infusion patients
- Oversee preparation, compounding, dispensing of medications for clinic patients
- Optimize drug therapy by identifying, resolving, and preventing medication related problems, counsel patients and physicians on oncology drug information
- Monitor and evaluated patient’s lab values and treatment criteria for clinical trials and conventional oncology regimens
Pharmacy Manager
Rite Aid/Brooks Pharmacy
, MA
01.2007 - 12.2008
- Responsible for dispensing prescriptions by following standard operating procedures for receiving, filling, dispensing, logging, and maintaining loss prevention controls
- Ensure that policies, Federal and State laws, and regulations are followed
- Provide counseling on prescription and over the counter medications per company policy and as required by State and Federal law
- Ensure that all controlled substance policies and procedures are followed per State, Federal, and Company guidelines
- Perform trouble shooting functions for third party discrepancies and initiate prior authorizations
- Verify that all required pharmacy, and pharmacy staff licenses/registrations are current and valid per state, federal, and company guidelines
Staff Pharmacist
Rite Aid/Brooks Pharmacy
, MA
01.2006 - 12.2007
Registered Pharmacy Intern
Rite Aid/Brooks Pharmacy
, MA
01.2003 - 12.2006
Certified Pharmacy Technician
Rite Aid/Brooks Pharmacy
, MA
01.1999 - 12.2003
Specialty Staff Pharmacist-specializing in oncology, hepatitis C, and HIV
Allcare plus pharmacy
Northborough, MA
- Review prescriptions issued by Physician or authorized prescriber to assure accuracy
- Dispense prescribed oncology medications, and pharmaceuticals for patient care
- Oversee packaging, and labeling pharmaceuticals
- Counsel patients and health care providers on drug interactions, adverse effects, dosage, and storage of oncology medications and pharmaceuticals
- Oversee pharmacy technician’s workflow
- Maintain established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs
- Prepare prior authorization and appeals on behalf of prescribers
Education
PharmD -
MCPHS University
Boston, MACertificate of Pharmacy Technician -
New Hampshire Technical College
Stratham, NHManagement -
Newbury College
Brookline, MASkills
- Medication therapy management
- Pharmacy policy enforcement
- Pharmacy operations
- Pharmacy quality indicators
- Pharmacy performance metrics
- Interdepartmental collaboration
- Pharmaceutical Care Education
- Pharmacy law
- Therapeutic drug monitoring
- Pharmacy benefit management
- Pharmacy benefit design
- Pharmacy management
- Pharmacy cost containment
- Drug utilization review
- Formulary management
- Operations oversight
Timeline
Director Of Pharmacy
AmeriHealth Caritas
01.2019 - Current
Oncology clinical pharmacist
Onco360
01.2018 - 01.2019
Staff Pharmacist
Family Pharmacy
01.2016 - 12.2016
Clinical Pharmacist Oncology
Berkshire Medical Center
01.2013 - 12.2016
Pharmacy Director/Clinical Pharmacist
Kindred Hospital
01.2011 - 12.2013
Clinical Pharmacist
Dana Farber Cancer Institute
01.2008 - 12.2011
Pharmacy Manager
Rite Aid/Brooks Pharmacy
01.2007 - 12.2008
Staff Pharmacist
Rite Aid/Brooks Pharmacy
01.2006 - 12.2007
Registered Pharmacy Intern
Rite Aid/Brooks Pharmacy
01.2003 - 12.2006
Certified Pharmacy Technician
Rite Aid/Brooks Pharmacy
01.1999 - 12.2003
Specialty Staff Pharmacist-specializing in oncology, hepatitis C, and HIV
Allcare plus pharmacy
PharmD -
MCPHS University
Certificate of Pharmacy Technician -
New Hampshire Technical College
Management -
Newbury College