Arlene Zayas Rosales
Yuma,AZ
Summary
Proven leader in retail management with a track record of enhancing sales and profitability for Navy Exchange. Skilled in customer service and team collaboration, I excel in driving performance and operational efficiency. Implemented effective loss prevention strategies, boosting sales by notable percentages. Expert in POS system operation and adept at fostering a goal-oriented team environment.
Overview
15
15
years of professional experience
Work History
Sales Associate
Mccs
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Store Manager
Rocket Fuel
02.2019 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Store Operations Supervisor
Navy Exchange
02.2015 - 02.2018
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Increased sales by [Number]% with special displays and promotions.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Sales Associate
Navy Exchange
06.2009 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Cash Handling
- Cash Register Operation
- Store Opening and Closing
- POS System Operation
- Sales Training
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Mccs
04.2024 - Current
Store Manager
Rocket Fuel
02.2019 - 04.2024
Store Operations Supervisor
Navy Exchange
02.2015 - 02.2018
Sales Associate
Navy Exchange
06.2009 - 02.2015