ARLENE A. Reyes Irizarry
Fountain Inn,SC
Summary
Focused on maintaining smooth and orderly front desk operations. Handles check in efficiently. Familiar with completing diverse administrative tasks and special projects. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Successful at greeting new patients, evaluating paperwork and managing files for a busy Orthodontic office.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Bilingual and christian.
Overview
13
13
years of professional experience
Work History
Business Associate
Family Dental Health
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
Front Desk Coordinator
Novus Orthodontics
06.2019 - 12.2023
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
Cleaning Specialist
R & R Cleaing Services
02.2015 - 05.2019
- Cleaned and stocked home owners rooms by replacing used towels and linens,vacuuming floors and making beds.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Vacuum and mop
Publix Supermarket
Publix Supermarket
03.2011 - 02.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Luz A. Calderón
06.1993
Skills
- Office Administration
- Word Processing
- Phone Call Direction
- End-Of-Day Reporting
- Patient Check-In Skills
- Cash Handling
- Scheduling
- Guest Services
Timeline
Business Associate
Family Dental Health
12.2023 - Current
Front Desk Coordinator
Novus Orthodontics
06.2019 - 12.2023
Cleaning Specialist
R & R Cleaing Services
02.2015 - 05.2019
Publix Supermarket
Publix Supermarket
03.2011 - 02.2014
High School Diploma -
Luz A. Calderón
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