Arlene Douglas
Charlotte,NC
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
22
22
years of professional experience
Work History
Real Estate Broker
Century 21/Roby Realty/Paragon Realty/Long&Fosters
Greenbelt/Charlotte, MD/NC
10.2003 - Current
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Managed real estate transactions from initiation to closing.
- Compared similar properties to determine competitive market price.
- Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Monitored fulfillment of purchase contract terms to foster timely completion.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Middle School CTE Teacher
Charlotte Mecklenburg School System
Charlotte, NC
08.2021 - 06.2024
- Evaluated student work products for accuracy, completeness, and adherence to industry standards.
- Assisted with the development of career pathways for students interested in pursuing a CTE field.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Developed and implemented lesson plans to meet CTE curriculum standards.
- Established clear expectations regarding academic performance, behavior, and attendance while maintaining a positive learning environment.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
Operations Director
Mrs. Dowd's Teaching Service
Berwyn Heights, MD
06.2007 - 08.2016
- Oversaw the hiring process for new staff members and trained them on operational protocols.
- Established and evaluated performance objectives and benchmarks.
- Worked with management team to develop operational goals aligned with business strategy.
- Cultivated exemplary partnerships by implementing programs that delivered on profitable goals and strategic initiatives.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food Service Director
Shabach Christian Academy
Landover, MD
06.2010 - 08.2014
- Trained and supervised food service staff to enhance service delivery and efficiency.
- Directed daily operations of food service department, ensuring compliance with health and safety standards.
- Oversaw procurement of food and supplies, ensuring quality and cost-effectiveness.
- Monitored food preparation methods, portion sizes, and presentation to ensure consistency.
- Developed and implemented food service policies and procedures.
- Developed and implemented menus that met nutritional guidelines and customer preferences.
- Scheduled staff shifts and managed payroll records for hourly employees.
- Managed budget for food service operations, including cost control and financial reporting.
- Delegated work to staff, setting priorities and goals.
- Established and maintained health and safety protocols in all food service areas.
- Negotiated contracts with vendors to secure quality ingredients at competitive prices.
- Trained new employees to perform duties.
Construction Office Manager
Painting Plus
Greenbelt, MD
06.2003 - 08.2009
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Coordinated with external vendors to ensure timely delivery of materials and services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Reviewed files and records to obtain information and respond to requests.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained accurate records of construction project costs, expenses, and progress reports.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Monitored office supplies to replenish needed inventory before depletion.
- Tracked inventory of building supplies and materials used during construction projects.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Huntersville, NC03-2019
Skills
- Market monitoring
- Sales-savvy
- Business development
- Staff management
- Behavior monitoring
- Public speaking
- Office administration
- Community resources specialist
- Team leadership
- Strategic planning
- Conflict resolution
- Staff training and development
- Customer service
- Partnership development
Affiliations
- Community Development Corporation Executive Director
- Community Condominium HOA Vice-President
- Non-Profit Organization Board Member
- Motivational Speaker
Timeline
Middle School CTE Teacher
Charlotte Mecklenburg School System
08.2021 - 06.2024
Food Service Director
Shabach Christian Academy
06.2010 - 08.2014
Operations Director
Mrs. Dowd's Teaching Service
06.2007 - 08.2016
Real Estate Broker
Century 21/Roby Realty/Paragon Realty/Long&Fosters
10.2003 - Current
Construction Office Manager
Painting Plus
06.2003 - 08.2009
Bachelor of Arts - Business Administration And Management
Strayer University
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