Overview
Work History
Education
Skills
Timeline
Generic

Arlene Frances Mercer - Davis

Arcadia,Florida

Overview

28
28
years of professional experience

Work History

911 Telecommunicator

Desoto County Sheriff's Department
Arcadia, FL
02.2024 - 06.2024
  • Answered incoming 911 calls and determined the nature of emergency.
  • Dispatched appropriate personnel to respond to emergency situations.
  • Maintained contact with callers until help arrived at scene.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Documented all relevant details from each call in computer-aided dispatch system.
  • Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
  • Advised field units on proper protocol when responding to hazardous material spills or criminal activity scenes.
  • Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
  • Participated in training sessions related to new technologies used in Emergency Dispatching.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Customer Service Sales Clerk

Outdoor Republic
Arcadia, FL
01.2022 - 05.2023
  • Greeted customers entering the store and provided assistance with product selection.
  • Answered customer inquiries regarding products, prices, availability, product uses and credit terms.
  • Maintained a clean and organized sales floor to ensure customer satisfaction.
  • Provided information about warranties, manufacturing specifications and usage instructions.
  • Operated cash register to process cash, check or credit card payment transactions.
  • Processed merchandise returns and exchanges promptly and professionally.
  • Assisted in inventory management by restocking shelves as needed.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
  • Adhered to all company policies and procedures for processing sales transactions accurately and efficiently.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices.
  • Recommended additional merchandise based on customer needs or interests.
  • Provided excellent customer service by engaging in friendly conversations with patrons.
  • Offered suggestions for improvement when possible to increase customer satisfaction levels.
  • Developed an understanding of all products available in order to provide accurate information to customers.
  • Tracked daily sales activities using computerized systems.
  • Collaborated with team members to ensure efficient completion of tasks.
  • Received incoming shipments of merchandise from vendors and ensured accuracy of orders.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Rural Mail Carrier Associate

United States Postal Service, USPS
Wauchula, FL
11.2013 - 07.2017
  • Ensured proper delivery of mail and packages to rural customers according to established guidelines.
  • Delivered mail in a timely manner while adhering to safety regulations.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure., on assigned vehicle.
  • Organized all incoming and outgoing mails in an orderly fashion.
  • Reported any suspicious activity noticed during delivery rounds.
  • Observed all traffic laws while driving through rural areas.
  • Assisted other carriers during peak periods or when needed due to absences from work.
  • Obtained signatures for registered, certified and insured mail.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Maintained accurate records of deliveries.
  • Entered change of address orders into computers to process forwarding address stickers.
  • Scanned labels on letters or parcels to confirm receipt.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail to residents and business within assigned area.

Regional Manager

Trends International
Indianapolis, IN
05.2006 - 02.2013
  • Developed and implemented strategies to increase market share in the region.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
  • Created and maintained relationships with key customers in the region.
  • Evaluated customer feedback and adjusted company processes accordingly.
  • Developed annual budgets for each district within the region.
  • Identified new business opportunities through market research and industry trends.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Resolved conflicts between customers and employees within the region.
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Cultivated positive rapport with associates and team leadership.

District Manager

Bio-Lab a Chemtura Company
Lawrenceville, GA
10.1996 - 02.2006
  • Developed and implemented sales strategies for chemical products.
  • Identified potential new customers and developed relationships with them.
  • Conducted market research to identify customer needs and preferences.
  • Provided technical advice on the use of chemicals in various applications.
  • Negotiated pricing, delivery terms, and other contractual conditions with customers.
  • Prepared monthly reports on sales activities and results.
  • Maintained up-to-date knowledge of industry trends, competitors' activities, and changes in customer requirements.
  • Organized trade shows and exhibitions to promote product offerings to potential customers.
  • Ensured compliance with safety regulations related to handling chemicals.
  • Established effective working relationships with suppliers to ensure timely supply of materials needed for production or sale of chemical products.
  • Analyzed sales data from existing customers to identify opportunities for increasing revenue.
  • Resolved customer complaints promptly and effectively.
  • Initiated contact with prospective clients through cold calling and email campaigns.
  • Assisted in the development of new products by providing feedback from the field.
  • Monitored competitor activity in the marketplace to remain competitive.
  • Performed regular visits to key accounts to maintain customer satisfaction.
  • Provided guidance on product selection based on customer requirements.
  • Attended conferences, seminars, workshops, and training sessions as required.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Attended trade shows for in-person engagement and network building.
  • Listened to customer needs to identify and recommend best products and services.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

Education

High School Diploma -

Hardee Sr. High School
Wauchula, FL
06-1981

Skills

  • Geographical knowledge
  • Stress Tolerance
  • Active Listening
  • GPS Operation
  • Package scanning
  • Quality Assurance
  • Mileage Tracking
  • GPS Navigation
  • Vehicle Maintenance
  • Cargo Handling
  • Safe Driving Record
  • Teamwork and Collaboration
  • Shipping and packaging
  • Loading and unloading
  • Stocking and Inventory
  • Defensive driver training
  • Valid Driver's License
  • Punctual and Reliable
  • Route Management
  • Local Delivery
  • Attention to Detail
  • Customer Service
  • Positive Attitude
  • Documentation And Reporting

Timeline

911 Telecommunicator

Desoto County Sheriff's Department
02.2024 - 06.2024

Customer Service Sales Clerk

Outdoor Republic
01.2022 - 05.2023

Rural Mail Carrier Associate

United States Postal Service, USPS
11.2013 - 07.2017

Regional Manager

Trends International
05.2006 - 02.2013

District Manager

Bio-Lab a Chemtura Company
10.1996 - 02.2006

High School Diploma -

Hardee Sr. High School

Similar Profiles

CREATE PROFILE
Arlene Frances Mercer - Davis