Arlene M. Abais
Davenport,FL
Summary
Dedicated employee bringing 10+ years of food and beverage experience. Expertise includes safe food handling, cleaning and sanitation procedures. Adaptable team player with strong communication skills. Enthusiastic about working with students of all backgrounds. Passionate about nutrition and safe food handling. Excels in busy settings.
Overview
14
14
years of professional experience
Work History
Deli /Sandwich Maker
Publix
10.2019 - 12.2021
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Kept workplace clean and organized in line with restaurant policies.
- Developed mastery of menu offerings to recommend appropriate options based on customer preferences or dietary restrictions.
- Demonstrated adaptability by cross-training in various roles within the establishment, providing support to colleagues as needed.
Hostess/Waitress
Tito Rad’s Grill
04.2014 - 09.2017
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Person-In-Charge
Mailan’s Coffee Shop
03.2008 - 04.2014
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
- Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
No Degree - Bachelor of Science in Commerce - Not Completed
University of San Jose Recoletos
Cebu, PhilippinesHigh School Diploma -
University of Cebu
Cebu, Philippines04.1978
Skills
- Effective multi-tasking
- Cleanliness
- Safe Food Handling
- Temperature Monitoring
- Cleaning and organization
- Dependable and honest
- Concise time management
- POS System Operation
- Food safety practices
- Equipment Cleaning
Timeline
Deli /Sandwich Maker
Publix
10.2019 - 12.2021
Hostess/Waitress
Tito Rad’s Grill
04.2014 - 09.2017
Person-In-Charge
Mailan’s Coffee Shop
03.2008 - 04.2014
No Degree - Bachelor of Science in Commerce - Not Completed
University of San Jose Recoletos
High School Diploma -
University of Cebu