Arlene Magdaleno
Ontario,CA
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Extended Stay America
Ontario, CA
09.2023 - Current
- Processed payments for room charges, taxes, and other incidentals as required.
- Answered incoming calls from guests seeking reservations or general information.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Handled customer complaints professionally and efficiently.
- Assisted guests with check-ins and check-outs in a timely manner.
- Maintained cleanliness of lobby area and front desk counter.
Assistant Team Lead
H&R Block
El Monte, CA
11.2020 - 04.2024
- Created reports detailing project status updates for management review.
- Resolved conflicts among team members in an efficient manner while keeping morale high.
- Coordinated with other departments to ensure smooth workflow between teams.
- Performed regular quality checks on products or services produced by the team to ensure accuracy of output according to predetermined standards.
- Managed employee attendance records accurately and efficiently.
- Worked closely with management in order develop goals for the team which aligned with overall organizational objectives.
Broker
Freeway Insurance
Rosemead, CA
09.2016 - 09.2020
- Conducted thorough due diligence prior to making any recommendations or purchases.
- Responded promptly to customer inquiries regarding account activity or transactions.
- Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
- Developed long-term relationships with customers by providing personalized service and advice.
Customer Service Representative
San Gabriel Valley Tribune
Arcadia, CA
03.2015 - 06.2016
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
North Park High School
Baldwin Park, CA06-2010
Skills
- Customer Service
- Detail Oriented
- Cash handling experience
- Reservation Processing
- Guest Relations
Languages
Spanish
Professional
References
References available upon request.
Timeline
Guest Service Representative
Extended Stay America
09.2023 - Current
Assistant Team Lead
H&R Block
11.2020 - 04.2024
Broker
Freeway Insurance
09.2016 - 09.2020
Customer Service Representative
San Gabriel Valley Tribune
03.2015 - 06.2016
High School Diploma -
North Park High School