Arlene N. Gillespie
Administrative Professional
Dallas,TX
Summary
Organized Health Unit Coordinator with ten years of progressive experience resolving complaints, coordinating admissions and discharges of patients, and updating medical files. Bringing strong understanding of hospital policies and operations. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Health Unit Coordinator
Children’s Medical Center
6 2014 - Current
- Works with physicians and nurses to transcribe orders, maintain patient charts, track order results and facilitate communication to keep unit organized and staff informed
- Activities performed are intended to support, supplement, and/or complement patient care provided by licensed clinical staff
- Assist with bed control duties to ensure patients are admitted to appropriate service in a timely manner.
- Provided care for thirty plus-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions
- Provided care for 30 plus-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit's reception desk
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork
Fuel Tax/Permits Clerk
FFE Transportation Services, Inc.
02.2010 - 10.2013
- Create spreadsheets as they pertain to fuel tax and chargebacks for drivers, process trip sheets, order online permits for trucks, complete monthly fuel report, answer heavy volume phones, and process citations.
Citations Clerk/Invoice Administrator
FFE Transportation Services, Inc.
06.2002 - 02.2010
- Process citations received by drivers while on the road
- Investigate violations to see if they have been resolved
- Contact courts, drivers, officers and whom ever else needs be to get the situation resolved
- Pay violations
- Order rental trailers and one ways and enter them and delete them from the system when needed
- While doing this also continuing my previous duties as an invoice administrator
- Process all invoices concerning reefer unit repairs for the entire company
- Maintain a spreadsheet concerning preventive maintenance of the units
- Process invoices for various departments concerning trucks, safety matters and repairs
- Answer multi-line telephone
- Handle any matters concerning anything that applies to reefer units.
Education
Some College (No Degree) -
Langston University
Langston, OKHigh School Diploma -
South Oak Cliff High School
Dallas, TX 08.1990 - 05.1994
Skills
Multidisciplinary team collaboration
Medical Records Management
Resource optimization
Critical thinking abilities
Healthcare Software Knowledge
Professionalism and Ethics
Training and Mentoring Abilities
Epic /Kronos Systems
Critical Thinking
Health Information Systems
Reliability
Team/ Relationship Building
Self Motivation
Basic Life Support for Health Care Providers (BLS)
Recordkeeping strengths
Spreadsheets
De-Escalation Techniques
Medical terminology knowledge
Timeline
Fuel Tax/Permits Clerk
FFE Transportation Services, Inc.
02.2010 - 10.2013
Citations Clerk/Invoice Administrator
FFE Transportation Services, Inc.
06.2002 - 02.2010
High School Diploma -
South Oak Cliff High School
08.1990 - 05.1994
Health Unit Coordinator
Children’s Medical Center
6 2014 - Current
Some College (No Degree) -
Langston University