Arleni B. Dominguez
Quality landscape & Maintenance
Santa Clara,CA
7
years of professional experience
3
years of post-secondary education
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Work History
Receptionist/Dispatch
5 Years 4 Months- Organizing payments day by day that have been left in the office.
- Paying my teammates
- Answering incoming calls and sending calls out to clients. Calling and going out to check with the labor maintenance team.
- Coordinating appointment in order by project type. Ordering Material for projects in different location, for different items.
- Optimizing staff availability and client satisfaction. Going to scenes to meet with clients.
- Taking and picking up, broken equipment to repair shop to get fixed.
- Taking trucks to mechanic shop for maintenance/repairs.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Childcare Assistant Teacher
8 Months- Preparing 2 meals daily monday threw friday. Washing dishes after meals. Tidying up constantly threw the day.
- Setting up new activity's instructed by Teacher.
- Reading books in class to the children, also taking walks to the park.
- Teaching children how to communicate with each other. Guiding the children to keeping their hands to themselves.
- Supervising them to wash there hands. Helping when needed. Instructing to clean up after themselves.
- Greeting parents. Getting to learn about the kids threw the parents. It would come into play when children are having a bad day. We would know how to help them.
- Setting up for nap. Redirecting the children back to there nap bed whenever they would not want to nap.
Dispatcher
9 Months- Answering incoming calls from customers and from the insurances. A very high volume of calls.
- Typing description of clients name, vehicle information, the type of service needed. Sending it out to the drivers threw text message.
- Making phone calls to drivers if they are available to work. They all were independent drivers. Updating all the drivers in the Bay area, Northern California, East Bay with any changes.
- Basic tidying up in the office before closing. Vacuuming, taking trash out and wiping tables/keyboards. Locking by 12am every door.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
Education
High School Diploma
Skills
Dedicated to Dispatching/Receptionist very fast-paced learner.
Strong at willing to take different challenges as a team or Independent.
Bilingual in English and Spanish.
Some computer Microsoft excel/word/office experience.
Very reliable always on time to work and ready to start.
Honest communication skills with customers and teammates.
Appointment scheduling
Multi-line telephone operation
Project coordination
Front desk operations
Calm demeanor
Timeline
Receptionist/Dispatch
Quality landscape & Maintenance
06.2015 - 10.2020Read More
Childcare Assistant Teacher
Liat’s Family Home
09.2014 - 05.2015Read More
Dispatcher
GMA Emergency Roadside Service
08.2013 - 05.2014Read More
Summit Preparatory Charter High School
High School Diploma
09.2010 - 06.2013Read More