Arlenis Angeles
Hialeah,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Consoler Hybrid
Custom Benefits Programs, Inc.
09.2023 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
Customer Service Representative
El Patron Barbershop
06.2022 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted customers with setting appointments, special order requests, and arranging.
Server
The Cheesecake Factory
10.2021 - 06.2022
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
High School Diploma -
Bronx Theatre High School
Bronx, NY06.2011
Skills
- Menu Memorization
- High-Volume Dining
- Business Development Understanding
- Microsoft PowerPoint
- Solving Customer Concerns
- Sales and Upselling
- Excellent Attention to Detail
- Prioritizing Workflows
- POS Inventory System Operation
- Consultative Selling Techniques
- Responding to Difficult Customers
- Microsoft Excel
- Data Gathering
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Consoler Hybrid
Custom Benefits Programs, Inc.
09.2023 - 11.2023
Customer Service Representative
El Patron Barbershop
06.2022 - 09.2023
Server
The Cheesecake Factory
10.2021 - 06.2022
High School Diploma -
Bronx Theatre High School
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