Arlenis Cardero
Homestead,FL
Summary
Dynamic General Manager with a track record of leadership at The Florida Keys Catering, adept in employee supervision and customer satisfaction. Leveraged problem-solving abilities and critical thinking to enhance operational efficiency. Demonstrates a collaborative approach and a flexible work style, significantly contributing to team and project successes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Florida Keys Catering
Key Largo, USA
02.2016 - Current
- Training and developing new employees
- Resolving customer issues to their overall satisfaction
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Preparing and presenting employee reviews
- Assisting customers whenever necessary
- Organizing employee schedule
- Ensuring that health, safety, and security rules are followed
- Taking disciplinary action when necessary
- Ensuring a consistent standard of customer service
- Maintaining store to standards, including stocking and cleaning
Computer Programmer
Ministerio de las Comunicaciones
Havana, Cuba
09.2011 - 10.2015
- Developed production, test, and beta websites using various software programs.
- Coordinated with project managers to ensure alignment with client expectations and project timelines.
- Designed databases and data storage solutions to manage application data.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Documented software development phases and monitored systems.
- Developed and executed comprehensive testing plans to ensure application quality.
- Participated in code reviews to maintain high development standards.
- Resolved technical issues related to programming languages or operating systems.
IT Technician
Computer Repairing Shop
Havana, Cuba
10.2010 - 07.2011
- Conducted comprehensive system installation and configuration.
- Diagnosed and resolved technical issues in a timely manner.
- Handle software security updates to keep computers safe.
- Demonstrated analytical skills to resolve complex hardware and software challenges.
- Read technical manuals to maintain knowledge of hardware and software.
- Maintained composure and patience in the face of difficult customer situations.
- Performed system backups and restores as required.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Education
Bachelor of Science - Information Technology
University of Information Technology
Havana, Cuba07.2011
Skills
- Independent Work Proficiency
- Collaborative Team Player
- Flexible Work Style
- Independent Learning
- Problem-solving Abilities
- Critical Thinking
- Effective Time Management
- Proficient Verbal and Written Communication
- Employee Supervision
- Customer Service and Satisfaction
- Skilled in Microsoft Office Applications
- Experienced with Microsoft Windows Operating System
- Familiarity with Key Programming Languages
- Database Concepts Proficiency
- Knowledge of Network Security Standards
Accomplishments
- Golden Award for Academic Achievement
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
Inner Work Personal Development Group| Miami, Florida
Certified Behavioral Health Case Manager (CBHCMP)
07/2024
Timeline
General Manager
Florida Keys Catering
02.2016 - Current
Computer Programmer
Ministerio de las Comunicaciones
09.2011 - 10.2015
IT Technician
Computer Repairing Shop
10.2010 - 07.2011
Bachelor of Science - Information Technology
University of Information Technology