Arlenis Placeres
SAN ANTONIO,TEXAS
Summary
Proven leader and effective problem-solver with extensive experience at CAR CREDIT INC. Excelled in customer service and mechanical aptitude, enhancing team productivity and customer satisfaction. Demonstrated adaptability and excellence in quality control, achieving significant improvements in operational efficiency. Skilled in Microsoft Excel and fostering team collaboration, consistently exceeding performance goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CAR CREDIT INC
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Responded to customer calls and emails to answer questions about products and services.
Team Leader
ON THE MOVE WEDDINGS AND EVENTS RENTALS
04.2022 - 06.2023
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Assistant Manager
Burgos Drinks and Food
05.2019 - 12.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Administrative Assistant
Jardim Das Ervas
06.2018 - 03.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Contributed to strategic HR initiatives through research, analysis, and recommendations on best practices.
- Assisted with recruitment efforts, successfully filling open positions in a timely manner.
- Managed employee exit interviews and paperwork.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Mechanical Assembler
Copextel S.A.
12.2012 - 07.2017
- Provided training resources for new employees on proper assembly techniques and procedures, leading to faster integration into the team''s workflow.
- Disassembled and inspected [Components].
- Collaborated with engineers to develop innovative solutions for complex mechanical challenges that arose during assembly processes.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Demonstrated adaptability while working on various projects simultaneously without compromising quality or deadlines.
- Performed repeated tasks while sitting or standing over extended periods of time.
- Tested finished products for compliance with tolerances and overall quality.
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
- Worked with heavy machinery and various power tools when assembling parts.
- Collaborated with other line workers and team members to assemble and repair parts.
Education
No Degree - Real Estate
Sales Associates Agent
32776 US Highway 19 N, Palm Harbor, FL 3468406.2023
High School Diploma -
Máximo GómezVocational Pre-University Institute
Northern Beltway, Camagüey, Cuba06.2003
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Problem Resolution
- Microsoft Excel
- Scheduling
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Quality Control
- Data Collection
- Follow-up skills
- Paperwork Processing
- Team Supervision
- Teamwork and Collaboration
- Quality Improvement
- Attention to Detail
- Manufacturing Experience
- Safety practices
- Equipment Operation
- Hand tool use
- Precision Assembly
- Mechanical Aptitude
- Parts management
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Assembly and production
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
CAR CREDIT INC
08.2023 - Current
Team Leader
ON THE MOVE WEDDINGS AND EVENTS RENTALS
04.2022 - 06.2023
Assistant Manager
Burgos Drinks and Food
05.2019 - 12.2020
Administrative Assistant
Jardim Das Ervas
06.2018 - 03.2019
Mechanical Assembler
Copextel S.A.
12.2012 - 07.2017
No Degree - Real Estate
Sales Associates Agent
High School Diploma -
Máximo GómezVocational Pre-University Institute