Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arleny Alvarado

Brooklyn

Summary

A professional and knowledgeable office clerk offering several years of experience in administrative support and customer service.

I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Clerical Associate IV, H.I.M.

NYCH+H/Woodhull
10.2015 - Current
  • Ensured accurate medical records data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with the hospital's policies.
  • Managed daily office tasks such as answering phones, sending and replying to e-mails.
  • Communicate with medical providers regarding various medical records issues.
  • Process and research patients' requests for medical records amendments.
  • Supported management on special assignments and ad hoc projects.
  • Compiled and analyzed data to produce reports.
  • Assisted with onboarding of new employees.

2014-2015, Clerical Associate III, H.I.M.

NYCH+H/Woodhull
04.2014 - 10.2015
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with organization's policies.
  • Reviewed files, records and other documents to obtain information to respond to patient's medical records requests. as well as request form government agencies such as ACS, SS Disability and orders through the courts via subpoenas.
  • Informed and supported department heads through consistent communication and administrative support duties.
  • Utilized office management software to record and track patient medical records request.
  • Processed and researched patients' request for medical records amendments.
  • Processed incoming mail and packages according to established procedures.
  • Assisted with onboarding of new employees.

Account Maintenance Senior Clerk

The Bank of New York Mellon
05.1994 - 06.2012
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
  • Improved office efficiency by streamlining filing systems and organizing essential documents.
  • Reduced errors in document handling by implementing a thorough review process before submission or distribution.
  • Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
  • Provided administrative support to leadership during critical decision-making processes or high-profile projects.
  • Assisted in employee training initiatives by developing materials and providing guidance on best practices.
  • Provided quality clerical support through data entry, document management, email correspondence
  • Assisted with onboarding of new employees.
  • Handled an average of 250 international accounts with an estimated value of over $50,000,000.00 per day.

Education

Bachelor of Science - Business Management

Boricua College
Brooklyn, NY
12-2026

Associate of Arts - Finance

Long Island University
Brooklyn, NY
05-2008

Skills

  • Work prioritization
  • Proofreading
  • Confidentiality
  • Positive attitude
  • Customer service
  • Verbal and written communication
  • Strong problem solver
  • Professional and mature

Certification

Spanish Interpreter Certificate

Languages

Spanish
Native or Bilingual

Timeline

Clerical Associate IV, H.I.M.

NYCH+H/Woodhull
10.2015 - Current

2014-2015, Clerical Associate III, H.I.M.

NYCH+H/Woodhull
04.2014 - 10.2015

Account Maintenance Senior Clerk

The Bank of New York Mellon
05.1994 - 06.2012

Bachelor of Science - Business Management

Boricua College

Associate of Arts - Finance

Long Island University

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Arleny Alvarado