Arleny Matos

• Lead and oversee the returns process (E-Commerce, Wholesale, and Retail)for Jewelry, ensuring timely and accurate processing of all returns in compliance with company policies.
• Supervise a team of returns associates, providing training and support to ensure efficiency and adherence to best practices.
• Collaborate with Customer Care and internal departments to resolve return-related issues, discrepancies, and product defects.
• Implement process improvements to streamline the returns workflow, reducing turnaround time, and improving customer satisfaction.
• Utilize ERP systems and Salesforce to track returns data, generate reports, and identify trends for further operational enhancements.
• Perform quality control checks on returned products to ensure compliance with quality standards before re-entering inventory.

• Enhance inventory accuracy and quality control processes for Jewelry, driving operational efficiency.
• Manage inventory transactions, achieving 100% accuracy in the 2023 Annual Physical Inventory.
• Collaborate with vendors to resolve quality issues, and improve invoicing accuracy.
• Lead troubleshooting and root cause analysis to resolve recurring issues.
• Train and mentor team members on quality standards and operational procedures.
• Enhance operational performance and training by creating Standard Operating Procedures (SOP) for all inventory, returns to vendors, Material Review Board, and style adjustments transactions in the Quality Control Department.
• Take pictures of all non-conformance jewelry to report to vendors, and manage inventory and cycle counts for all jewelry samples.

• Conducted Jewelry product inspections, ensuring compliance with stringent quality standards.
• Utilized measurement tools and ERP systems for data-driven decision-making.
• Trained junior inspectors on best practices and company guidelines.
• Collaborated with production teams to resolve quality issues, and improve processes.

• Lead inventory operations and ensured accurate data entry in Oracle WMS for incoming Jewelry
• Identified and resolved discrepancies, improving inventory accuracy and consistency.
• Led a team to ensure timely and accurate product deliveries.
• Supported daily operations within the distribution center by providing support where needed during peak times.
• Identified, sorted, counted, packaged, labeled and inventoried merchandise upon receipt.
• Troubleshot issues related to receiving and inventory in compliance with corporate procedures.

• Provided leadership and training, fostering high performance

• Collaborated with cross-functional teams to ensure inventory levels met production needs for Amazon and Apple accounts servers
• Maintained positive working relationship with fellow staff and management.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Delegated daily tasks to team members to optimize group productivity.

• Supervised quality control and production operations for hair accessories and hats, ensuring compliance with company and customer standards.
• Managed inventory for over 2,000 SKUs, and optimized shipping processes.
• Trained teams on quality procedures, and contributed to process improvement.