Hi, I’m
Arleny Matos
Quality Operations Supervisor
North Bergen,N.J.
Summary
Forward-thinking and problem-solver team leader skilled at operating departments efficiently to meet goals. Successful at taking on routine and complex business challenges with resourceful and creative approach. Proactive and hardworking individual recognized as driven, dedicated and collaborative leader with history of streamlining operations and increasing results.
Overview
17
years of professional experience
Work History
David Yurman Enterprises
Quality Operations Coordinator
03.2022 - Current
Job overview
- Enhance operational performance and training by creating standard operational procedures for all inventory transactions in the QC department.
- Analyze department metrics and performance and reported findings to management.
- Perform all inventory transactions and managing inventory with 100% accuracy in the QC department locations obtained in 2023 annual inventory.
- Using ERP systems to collect data to report to management all quality issues and pending inspections on every day basis.
- Taking pictures of all non-conforming jewelry pieces, reporting and processing all Returns to vendors, repairs, manage inventory for all jewelry samples.
- Working directly with vendors to fix invoicing discrepancies and quality issues.
- Collaborate with area managers and cross-functional teams to evaluate needs and optimize operational plans.
- Implement troubleshooting, root cause analysis and issue resolution.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhance operational performance by developing and optimizing standard practices.
- Conduct root cause analysis in deficient areas to identify and resolve issues.
- Document transactions, orders and expenditures to gather data for reporting.
- Assist management through application of problem-solving skills in a quick and accurate manner.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Train team members in transactions, quality inspections and data collection as well as supporting other departments in the flow of the distribution center.
- Improving office operations by automating vendors correspondence, record tracking and data communications.
David Yurman Enterprises
Quality Control Inspector
09.2019 - 03.2022
Job overview
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Updated inspection journals and daily summary logs with quality-related data.
- Communicated with production team members about quality issues.
- Trained and mentored junior inspection staff and intern team of 5 people to apply best practices and comply with quality control guidelines and regulations.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Followed standard operating procedures for inspections and tests.
- Resolved customer complaints by investigating problems and developing solutions.
- Reported problems and concerns to management.
- Utilized quality control software to track and analyze product data.
David Yurman Enterprises
Inventory Coordinator
03.2017 - 09.2019
Job overview
- Performed data entry for receiving and completed proper paperwork in Oracle
- Collaborated with the procurement team to establish steady supply of inventory.
- Completed physical inventory counts each month.
- Managed a team of 6 people.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Identified discrepancies and made proper investigations and transactions to maintain consistent inventory.
- Collaborated with cross-functional teams to align production plans to meet customer requirements.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
ZT Systems
Team Leader and Inventory Controller
09.2012 - 03.2017
Job overview
- Established open and professional relationships with team members to achieve quick resolutions for various issues..
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Investigated and resolved variances in inventory counts on monthly basis.
- Managed all related documentation and records for department.
- Performed data entry and completed proper paperwork.
- Performed full inventory counts and audits every 3 months and annually.
Jennifer Ouellette Inc.
Production and Quality Control Supervisor
09.2008 - 09.2012
Job overview
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Validated new methods and equipment to properly integrate improved strategies into quality control processes.
- Managed Inventory of 2000 SKUs, Packing, and shipping orders.
- Assisted production team when needed.
Imbert Domínguez & Associates
Civil Engineering
09.2007 - 07.2008
Job overview
- Budget Control, Resident Engineer, Labors payroll and Inventory Management for Construction Materials
- Reviewed civil engineering sketches and data for conformity to design concepts.
- Developed and reviewed civil engineering technical specifications and bid documents for construction service contracts.
- Supported engineering and management team with proposal opportunities through presentation preparation.
Education
New Jersey Institute of TechnologyNewark, NJ
Graduate Certificate on Construction Management (Current)
Autonomous University of Santo DomingoSanto Doming, Dominican Republic
Bachelor of Science from Civil Engineering
01.2005
Educational Center Las AmericasSanto Doming, Dominican Republic
High School Diploma
01.1996
Skills
- Quality and Inventory control
- Oracle Warehouse Management
- Communication, collaboration, leadership, continuous improvement, written communication, can-do attitude
- Troubleshooting, problem solver, analytical skills, critical thinking, cross-training, organization skills
- Decision- making, attention to detail, Team spirit
- Time Management, continuous improvement
- Strategic Planning, operations
- Computer literacy
- Employee training
- Corrective Action Planning
References
References provided Upon Request.
English, Spanish
Spanish, native
English as second language
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Quality Operations Coordinator
David Yurman Enterprises
03.2022 - Current
Quality Control Inspector
David Yurman Enterprises
09.2019 - 03.2022
Inventory Coordinator
David Yurman Enterprises
03.2017 - 09.2019
Team Leader and Inventory Controller
ZT Systems
09.2012 - 03.2017
Production and Quality Control Supervisor
Jennifer Ouellette Inc.
09.2008 - 09.2012
Civil Engineering
Imbert Domínguez & Associates
09.2007 - 07.2008
New Jersey Institute of Technology
Graduate Certificate on Construction Management (Current)
Autonomous University of Santo Domingo
Bachelor of Science from Civil Engineering
Educational Center Las Americas
High School Diploma
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