Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Arleny Maul-Puerie

Arleny Maul-Puerie

Tampa,USA

Summary

Dynamic Senior Order to Cash Manager with proven expertise at IT ServicePoint LLC, driving an 8-day reduction in DSO through strategic credit risk management and KPI implementation. Bilingual in Spanish and English, I excel in fostering customer relations while leveraging SAP and NetSuite to enhance billing processes and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Order to Cash Manager

IT ServicePoint LLC
03.2025 - Current
  • Manage an accounts receivable portfolio of over $30 million, supporting annual $165 million in sales, ensuring accurate and timely credit review, billing, collection efforts and cash application.
  • Redefined the collections framework by introducing performance metrics and accountability measures, driving an 8-day reduction in DSO within 90 days and strengthening working capital.
  • Partner with Sales, Operations, and Senior Leadership to strategically resolve high-value accounts (> $100K PD), enhancing cross-functional alignment and executive visibility into receivables risk.
  • Designed and implemented credit memo review process in Salesforce, reducing turnaround time by 60%, increasing transparency on project profitability and improving customer satisfaction.
  • Designed and implemented a standardized process for the tax quoting, reducing incorrect tax quotes by 40% and driving a measurable increase in customer portal invoice approvals.
  • Spearheaded Salesforce–NetSuite API integrations, automating core processes including customer onboarding, project setup, and invoicing — significantly reducing manual effort and error risk.
  • Implemented group invoicing in NetSuite, cutting manual invoice creation by 50%
  • Successfully navigated audits and compliance reviews by implementing stronger internal controls around billing, collections, and write-off processes.
  • Championed customer segmentation strategies (by risk, size, and behavior) that improved prioritization of collection efforts and optimized resource allocation.

Accounts Receivable Manager

Procurement Partners LLC
11.2023 - 01.2025
  • Managed an accounts receivable portfolio of over $7 million, supporting annual $30 million in sales, ensuring accurate and timely cash application and collection efforts.
  • Served as Order to Cash Manager, overseeing end-to-end Order to Cash (OTC) process, improving revenue recognition by 15%. Oversaw 500+ Salesforce cases ensuring compliance in revenue recognition.
  • Reviewed and approved monthly billing cycles, ensuring 100% accuracy and compliance with contractual terms, and confirming that all invoicing aligned with recognized revenue.
  • Facilitated over 10 continuous improvement initiatives through coaching and evaluations.
  • Implemented a comprehensive collections process and introduced Key Performance Indicators (KPI) to monitor efficiency and aging. Achieved a 15-day reduction in DSO, optimizing cash flow and improving overall operational efficiency.
  • Developed and executed an account suspension process for nonpaying customers, resulting in a reduction of overdue accounts by 30% within 3 months.
  • Negotiated contract with a third-party collection agency increasing cash recovery and reducing loss by 10%
  • Partnered closely with the Sales team and Customer Support to design and implement an efficient Order to Cash (OTC) workflow, resulting in 25% improved accuracy in invoicing and financial reporting

Accounts Receivable Manager

Baker McKenzie
Tampa, FL
09.2019 - 11.2023
  • Design, develop and implement collections of accounts receivable and cash application process/procedures and transition to Tampa Shared Service Center for the North America market. Responsible for an accounts receivable portfolio of over $320 million ($1 billion in sales) for over 300 active billing partners in 7 markets. Continuously implement global process improvements to better align with the organization’s shared service model. Baker uses a modified cash basis accounting model. ERP: SAP
  • Manage, mentor and provide performance guidance to 17-member team
  • Produced operational reports via data mining from SAP, used globally across 15 markets
  • Partnered with Billing, e-Billing, Account Payable and the markets to perform root cause analysis and develop efficient sustainable processes for internal and external clients
  • Implemented lockbox services, enhancing cash handling accuracy by 25% across North America
  • Successfully transitioned and stabilized collections and cash application services for 7 Markets and 300 billing partners into the shared service center within Firm's target
  • Identified and mitigated revenue leakage resulting in 10% increased revenue by reviewing client trends
  • Exceeded fees collections goal by 10% for FY2021 and collected over $1 billion for FY2022 and collected 3% over PY for FY2023

Accounts Receivable & Credit Risk Manager

Integrated Supply Network LLC
Lakeland, FL
12.2017 - 09.2019
  • Manage all facets of receivables and credit including credit application research, collections and cash posting. Oversee company accounts receivable portfolio of over $45 million ($500 million in sales). Developed effective collection policies and procedures. Continuously implement process improvements in the department to better align with the organization’s goal of operational excellence. ERP: NetSuite & Masterpack
  • Manage, mentor and provide performance guidance to 10-member team
  • Served as interim AP Manager overseeing all accounts payable responsibilities
  • Analyzed AR related financial data to identify trends and patterns that can increase the organization's revenue
  • Maintained company general ledger, monthly close processes and account reconciliations related to cash accounts and accounts receivable
  • Developed and executed internal controls to improve accuracy and reduce error
  • Reviewed client sales and payment trends to provide client monthly collections forecast
  • Developed credit policies and collections strategies to enhance the company’s credit risk and account management which resulted in a reduction in DSO of 8 days within the first year
  • Spearheaded companywide treasury project including merchant services, lockbox and cash application to save the company $200K annually
  • Launched PayPal and Shop Owner Financing options on our e-commerce platform to drive growth in mobile channel and make it easier to pay
  • Reduced company risk exposure by reviewing portfolio of over 50,000+ customer accounts and assigning credit limits based on credit risk

Accounts Receivable Manager

Bisk Education Inc
Tampa, FL
03.2016 - 12.2017
  • Managed company accounts receivable portfolio of over $30 million ($130 million in sales). Monitor cash flow reports due from university partners. Review all check and vouchers to university partners. Reconcile subsidiary ledger with accounts receivable balances. ERP: Microsoft Dynamics & Salesforce
  • Manage, mentor and provide performance guidance to staff of 1 Supervisor and 8 Accounts Receivable Associates
  • Simplified and automated manual tasks to reduce redundancies and errors
  • Brought forth operational enhancements via improved system functionality and streamlining workflow process

Accounts Receivable Credit Manager

Tampa Armature Works Inc
Riverview, FL
07.2013 - 03.2016
  • Managed company credit risk analysis and collections of accounts receivable portfolio of over $30 million ($160 million in sales. Manage, mentor and provide performance guidance to staff of 4 collectors and 1 cash poster
  • Collaborate with plant managers and sales staff to structure contracts and resolve all collection issues
  • Analyze prospective customers credit agency reports and financial statements to determine optimal contractual terms for the corporation and the customer
  • Monitor corporate lending practices to ensure compliance with all legal and regulatory requirements
  • Conduct business analysis of corporate operations and identify process and technology improvements designed to grow market share, increase profitability and streamline operations
  • Manage the notice to owner (NTO) and lien waiver process in accordance with state Mechanics Lien Laws
  • Implemented new credit and collections program with Controller to increase turnaround of receivables and increase companywide visibility

Education

Bachelor of Science - Finance

University of South Florida
Tampa, FL

Skills

  • Credit risk management
  • Financial analysis and credit evaluation
  • Bilingual communication: Spanish and English
  • SaaS business expertise
  • KPI and metric definition
  • SAP and NetSuite proficiency
  • Salesforce administration and management
  • Accounts receivable and billing processes
  • Cash application strategies
  • Revenue recognition practices
  • Training and coaching skills
  • Customer relations management

Certification

Certified Credit Business Associate (CBA), National Association of Credit Management – NACM

Websites

Timeline

Senior Order to Cash Manager

IT ServicePoint LLC
03.2025 - Current

Accounts Receivable Manager

Procurement Partners LLC
11.2023 - 01.2025

Accounts Receivable Manager

Baker McKenzie
09.2019 - 11.2023

Accounts Receivable & Credit Risk Manager

Integrated Supply Network LLC
12.2017 - 09.2019

Accounts Receivable Manager

Bisk Education Inc
03.2016 - 12.2017

Accounts Receivable Credit Manager

Tampa Armature Works Inc
07.2013 - 03.2016

Bachelor of Science - Finance

University of South Florida

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