ARLENY SANTANA
Naples,FL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the brand. Creative problem solver finding unprecedented solutions to organizational deficiencies. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
16
16
years of professional experience
Work History
CFO
PROFESSIONAL FINISHING GROUP, LLC
03.2016 - 12.2022
- Oversaw deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
- Analyzed operational performance and efficiency to identify and implement cost-reduction initiatives and process improvements.
- Completed in-depth analyses of risks to control company profile, enhance systems and track legal concerns.
- Authored, evaluated, and reviewed proposals, CO, invoices, and reports to highlight company actions to key stakeholders.
- Planned, and implemented policies and procedures to increase productivity and maximize return on investments.
Traffic Coordinator
Comcast Spotlight Inc.
11.2014 - 03.2016
- Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
Coordinated broad-scale revisions to deficiencies in team productivity. - Disseminated information about system-wide changes eloquently and concisely.
- Communicated deadlines and established benchmarks for incremental departmental success.
- Developed and managed document-tracking procedures and data-gathering processes.
- Responsible for televising broadcasted commercials locally.
Administrative Assistant
Comcast Spotlight Inc.
01.2014 - 11.2014
- Answered multi-line phone system, routed calls, delivering messages to staff, greeting visitors, record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
Manager
Sanctuary Hotel New York
02.2012 - 01.2013
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, team member knowledge, and customer demands.
- Ensure the smooth running of breakfast and lunch on a daily basis, with effective communication, both written and spoken, within and between departments.
- Ensure all Hygiene, Health, and Safety legislations are followed within the restaurant area.
Conducted monthly inventories.
Physicians Assistant
Pain Management Center Of New Jersey
05.2009 - 12.2012
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Arranged domestic and international travel plans and itineraries.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Managed residential properties and staged homes prior to clients' arrivals.
Airline Customer Service Agent
Continental Airlines
04.2008 - 05.2009
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Airline Customer Service Agent
EOS Airlines, INC.
06.2006 - 04.2008
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out daily tasks with precision and efficiency.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Safety And Health
Occupational Safety And Health Administration
Washington, D.C.08.2022
Customer Service Specialist
The Port Authority of New York And New Jersey
New York, NY06.2006
GED -
Academy of Environmental Science Secondary High Sc
New York, NY05.2005
Banking And Financial Support Services
American Bankers Association
New York, NY07.2003
Skills
Contract Negotiation
Project Oversight
Persuasive Negotiations
Business Administration
Business Development Understanding
Multi-Line Telephone Operation
Customer Consulting
Computer Proficiency
Invoice Preparation and Processing
Filing
Grammar
Advanced understanding of basic office applications, including MS Office (Word, Excel, Powerpoint, Outlook)
Websites
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CFO
PROFESSIONAL FINISHING GROUP, LLC
03.2016 - 12.2022
Traffic Coordinator
Comcast Spotlight Inc.
11.2014 - 03.2016
Administrative Assistant
Comcast Spotlight Inc.
01.2014 - 11.2014
Manager
Sanctuary Hotel New York
02.2012 - 01.2013
Physicians Assistant
Pain Management Center Of New Jersey
05.2009 - 12.2012
Airline Customer Service Agent
Continental Airlines
04.2008 - 05.2009
Airline Customer Service Agent
EOS Airlines, INC.
06.2006 - 04.2008
Safety And Health
Occupational Safety And Health Administration
Customer Service Specialist
The Port Authority of New York And New Jersey
GED -
Academy of Environmental Science Secondary High Sc
Banking And Financial Support Services
American Bankers Association
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