ARLENYS HERNANDEZ

• Partner with HR leaders and executives across five divisions to deliver a high-impact onboarding experience supporting 2,000+ employees nationwide (remote and onsite).
• Redesigned onboarding programs, reducing ramp-up time by 20% and increasing new hire satisfaction by 35%.
• Launched and scaled a Buddy Program that enhanced engagement by 25% and boosted first-year retention to 98%.
• Collaborate with IT, Payroll, and Finance to streamline processes through HRIS integrations, cutting IT tickets by 35% and improving data accuracy.
• Manage high-volume employee inquiries via ServiceNow, ensuring timely case resolution and exceptional employee support.
• Develop HR dashboards and analytics on retention, onboarding, and satisfaction to guide leadership decisions.
• Partner with DEI and Change Management teams to reinforce inclusion and engagement initiatives across the employee lifecycle.
• Provide day-to-day HR operational support to hybrid and remote teams across New York and national offices, ensuring policy adherence and data accuracy.

• Served as primary HR contact for benefits, payroll, and employee relations, achieving a 95% satisfaction rate through proactive issue resolution.
• Streamlined HR data workflows and automated manual tasks, reducing administrative errors by 15% and improving efficiency by 30%.
• Partnered with department heads to design training and development programs, increasing workforce capability by 20%.
• Conducted quarterly audits ensuring 100% compliance with employment regulations and internal policies.

• Honoree of Cum Laude

Cum Laude