Arlenys Peralta-Jaquez
Tampa
Summary
Skilled Certified Pharmacy professional with 4 years of experience in fast retail and specialty pharmacy settings. Experience in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs.
- Expert in pharmaceutical calculations, prescription processing, and maintaining compliance with standard operating procedures. Reliable, results-driven, and focused on delivering high-quality patient care.
- Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.
- Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
4
4
years of professional experience
Work History
Certified Pharmacy Technician
Department of Health
03.2025 - Current
- Facilitated communication between clients, families, and service providers to ensure comprehensive support
- Supported medication dispensing processes, ensuring accuracy and compliance with regulatory standards.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed inventory levels, reducing waste through effective stock rotation and organization.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Trained new pharmacy staff on operational procedures and best practices for safety and efficiency.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Maintained medication management on ART regimens
- Monthly compliance calls
- Worked with 340B and ADAP programs to facilitate funding for patients
- provided resources & information for patients regarding medication synchronization
Pharmacy Technician Trainee
Walmart
09.2021 - 01.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained organized inventory of pharmaceuticals and supplies to ensure accessibility.
- Learned to process prescription orders using pharmacy management software efficiently.
- Supported customer service initiatives by addressing patient inquiries and concerns professionally.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
- Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
Sales Associate
Target
01.2022 - 08.2023
- Mentored new associates on product knowledge, customer service best practices, and operational procedures.
- Developed promotional displays to enhance product visibility and drive customer interest in seasonal items.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Jefferson High School
Tampa05-2021
Skills
- Inventory management
- Analytical problem-solving
- Strong verbal communication
- Proficient in pharmacy software
- Adherence to protocols
- HIPAA
- Updating medication histories
- Pharmacy law compliance
- Insurance verification
- NHA License #- G3Q8M7J3 exp: 9/17/2026
- State license #- RPT104128 exp: 12/31/2026
Timeline
Certified Pharmacy Technician
Department of Health
03.2025 - Current
Sales Associate
Target
01.2022 - 08.2023
Pharmacy Technician Trainee
Walmart
09.2021 - 01.2025
High School Diploma -
Jefferson High School