Arlesia Williams
Beaumont,TX
Summary
Versatile and results-driven professional with a proven track record at IHOP, excelling in customer service and time management. Demonstrated ability to enhance customer satisfaction and streamline service delivery, leveraging strong multitasking abilities and a team player mentality. Achieved significant improvements in efficiency and customer engagement through active listening and effective communication.
Overview
17
17
years of professional experience
Work History
Favor Runner
Favor Delivery
03.2023 - Current
- Assisted fellow Runners when required, stepping in to cover shifts or support on particularly busy days for improved team performance overall.
- Enhanced order accuracy, ensuring all items were correctly picked up and delivered to customers.
- Reduced delivery times with effective route planning and coordination.
- Continuously expanded knowledge of local businesses'' offerings, staying updated on new menu items or promotions for more informed recommendations to customers when required.
- Maintained strong communication with customers, keeping them informed of delivery updates and potential delays.
- Adapted quickly to changing priorities, accommodating last-minute requests or alterations to planned routes as needed.
- Managed multiple orders simultaneously for streamlined service and increased efficiency.
- Maintained a high level of professionalism in all aspects of the role, from personal presentation to communication style and interactions with customers.
- Improved customer satisfaction by providing timely and efficient deliveries.
Restaurant Hostess/Cashier
IHOP
06.2008 - 03.2013
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
Housekeeper
HHS Environmental Services
03.2013 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Adhered to professional house cleaning checklist.
Insurance Agent
American National Insurance Company
03.2024 - 09.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Server
IHOP
06.2008 - 03.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Ultrasound Tech
Lamar Institute of Technology
Beaumont, TXDiploma -
Central Medical Magnet High School
Beaumont, TX06.2008
Skills
- Patience and empathy
- Strong time management
- Reliability and punctuality
- Memory retention
- Reading comprehension
- Team player mentality
- Professional appearance
- Customer service
- Time management
Timeline
Insurance Agent
American National Insurance Company
03.2024 - 09.2024
Favor Runner
Favor Delivery
03.2023 - Current
Housekeeper
HHS Environmental Services
03.2013 - 11.2024
Restaurant Hostess/Cashier
IHOP
06.2008 - 03.2013
Server
IHOP
06.2008 - 03.2013
Ultrasound Tech
Lamar Institute of Technology
Diploma -
Central Medical Magnet High School