Arlet Contreras
King City,CA
Summary
Dynamic Call Center Representative with a proven track record at MEE MEMORIAL CLINIC, excelling in high-pressure environments. Demonstrated expertise in problem-solving and customer support, significantly enhancing client satisfaction. Skilled in data entry and adept at resolving complex issues, ensuring efficient and positive outcomes.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in Call Center Lead role.
Overview
15
15
years of professional experience
Work History
Call Center Representative
MEE MEMORIAL CLINIC
11.2009 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree - General Studies
Hartnell College
Salinas, CASkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Call control
- Answering questions
- Appointment scheduling
- Complaint resolution
- Customer communications
Languages
English
Timeline
Call Center Representative
MEE MEMORIAL CLINIC
11.2009 - Current
No Degree - General Studies
Hartnell College
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