Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Arlet Wylie

New Orleans,LA

Summary

Skilled Community Health Worker with background in providing health education and resources to diverse communities. Experience includes performing outreach activities, managing caseloads, and coordinating with healthcare providers to ensure optimal patient care. Strengths lie in communication skills, cultural sensitivity, and knowledge of public health issues. Previous work showcases ability to make significant impact on community health through advocacy, education, and direct service delivery.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Community Health Worker

Ochsner Brees Clinic
New Orleans , LA
10.2021 - 10.2023
  • Provided health education to clients about nutrition, physical activity and disease prevention.
  • Assisted with patient referrals to appropriate community resources.
  • Monitored client progress towards health goals and objectives.
  • Maintained accurate records of patient data in a secure electronic database.
  • Collaborated with other healthcare providers to ensure continuity of care for patients.
  • Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
  • Coordinated transportation for clients to medical appointments or other necessary services.
  • Participated in outreach activities such as health fairs or community events.
  • Assessed the impact of social determinants of health on patient outcomes.
  • Created informational materials about available resources in the local community.
  • Returned calls, emails and faxes according to departmental policy.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
  • Provided information to access financial assistance, legal aid or housing.

Unit Patient Care Technician

Lcmc Health
New Orleans , LA
03.2021 - 03.2022
  • Performed patient care duties, such as assisting with activities of daily living, monitoring vital signs and providing personal hygiene assistance.
  • Assessed patients' medical condition by observing physical and mental status, including pulse rate, temperature, respiration rate and blood pressure readings.
  • Maintained accurate records of patient assessments, treatments and medications administered.
  • Ensured timely delivery of meals for patients as well as maintenance of meal trays and carts.
  • Provided support to the nursing staff in administering medications, treatments and other procedures according to established protocols.
  • Responded quickly to acute changes in patient's conditions or emergency situations under direction of a Registered Nurse.
  • Greeted visitors in a professional manner and answered questions about services provided at the unit level.
  • Encouraged patient participation in their own care plan through education on health topics related to their diagnosis or treatment plan.
  • Transported patients using wheelchairs or strhers when necessary.
  • Conducted rounds on all assigned patients every shift ensuring safety needs were met.
  • Reported any changes observed in patient's behavior or condition immediately to RN charge nurse.
  • Assisted with admissions process including gathering information from new patients upon arrival.
  • Organized and maintained an organized work environment while adhering to infection control policies.
  • Answered call lights promptly ensuring timely response time for requests made by patients.
  • Helped maintain a clean environment by performing cleaning tasks such as wiping down surfaces after use.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Assisted in training technicians, medical students or other staff members.
  • Cleaned medical equipment or facilities.
  • Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.

Human Resource Assistant Student Worker

Delgado Community Collage
New Orleans , LA
01.2020 - 05.2020
  • Provided administrative support for recruitment, selection, orientation, and training activities.
  • Maintained personnel records in accordance with legal requirements.
  • Participated in departmental meetings to discuss strategies for improving employee engagement initiatives.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Managed confidential employee information with discretion and integrity.
  • Maintained employee records in compliance with state and federal regulations.
  • Supported the performance review process by collecting and summarizing employee evaluations.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Answered office phone to direct inquiries to appropriate individuals.

Field Specialist

Family Dollar
New Orleans, LA
05.2016 - 06.2017
  • Developed and maintained relationships with clients by providing timely and professional service.
  • Resolved customer issues in a timely manner while maintaining high quality standards.
  • Participated in meetings with other departments to discuss product issues or customer feedback.
  • Identified areas where improvements could be made to existing processes or procedures.
  • Worked closely with sales representatives when generating quotes or estimates for new projects.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Communicated with vendors, upper management, and peers.
  • Generated reports detailing job performance metrics such as time spent per job or number of jobs completed per day.

Assistant Manager

Rainbow Clothing Store
New Orleans , LA
11.2013 - 11.2015
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

1st Assistant Manager

Citi Trends Clothing Store
New Orleans , LA
03.2009 - 11.2012
  • Assisted store manager in hiring and training new employees.
  • Developed and implemented strategies for increasing sales revenue.
  • Supervised staff to ensure efficient operation of the store.
  • Ensured compliance with company policies, procedures, safety rules, and regulations.
  • Provided feedback to employees on performance improvement opportunities.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
  • Managed employee scheduling ensuring adequate staffing levels during peak business hours.
  • Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
  • Performed regular audits of merchandise displays to ensure proper pricing accuracy.
  • Assisted customers with product selection decisions based on their individual needs.
  • Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
  • Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
  • Minimized shrinkage and product loss by effectively managing inventory controls.
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.

Education

Human Resource Assistant Certification - Human Resources

Delgado Community College
New Orleans, LA
05-2019

Associate of Applied Science - Business Administration

Delgado Community College
New Orleans, LA
12-2018

High School Diploma -

John Mc Donogh High School
New Orleans, LA
05-2005

Skills

  • Supervisory Experience
  • Organized and detail-oriented
  • Health coaching
  • HIPAA Guidelines
  • Training skills
  • First Aid Training
  • Service Coordination
  • Referral Coordination
  • Schedule Coordination
  • Data Collection
  • Care Plan Development
  • Cultural Competency
  • Team assignments
  • Schedule Management
  • Resource advocacy
  • Expense reduction
  • Health Promotion
  • Social Justice Advocacy

Accomplishments

  • I am the co author of the book Between and Desire

Certification

  • Patient Care Technician Certification
  • Medical Assistant Certification
  • Phlebotomy Certification
  • Certified Office Assistiant
  • Community Health Worker Certification

References

References available upon request.

Timeline

Community Health Worker

Ochsner Brees Clinic
10.2021 - 10.2023

Unit Patient Care Technician

Lcmc Health
03.2021 - 03.2022

Human Resource Assistant Student Worker

Delgado Community Collage
01.2020 - 05.2020

Field Specialist

Family Dollar
05.2016 - 06.2017

Assistant Manager

Rainbow Clothing Store
11.2013 - 11.2015

1st Assistant Manager

Citi Trends Clothing Store
03.2009 - 11.2012

Human Resource Assistant Certification - Human Resources

Delgado Community College

Associate of Applied Science - Business Administration

Delgado Community College

High School Diploma -

John Mc Donogh High School

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Arlet Wylie