Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arleth Gomez

Mission ,TX

Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.

Overview

4
4
years of professional experience

Work History

Bilingual CSR

SafeRide Health
05.2023 - Current

A customer service representative specializes in assisting customers by answering questions, provide account information and resolving issues while adhering to company policy.

Seasonal Worker

Best Buy
10.2021 - 01.2022

Retail sales workers helped customers find products they want and process customers' payments. Greeted customers and ascertain what each customer wants or needs. Recommend, select, and helped locate or obtain merchandise based on customer needs and desires.

Cashier

KFC
11.2020 - 08.2021

Received payments by cash, check, credit cards, coupons, or automatic debits.

Answered customers' questions, and provide information regarding KFC menu.

Helped customers by assisting them as much as possible.

Issue receipts, refunds, credits, or change due to customers.

Greeted all customers entering establishments.

Education

South Texas College
McAllen, TX

High School Diploma -

Mission High School
Mission, TX
2022

Skills

  • Call center experience
  • Scheduling
  • Complaint resolution
  • Staff training
  • Courteous demeanor
  • Verbal and written communication
  • Retail store support
  • Typing proficiency
  • Script adherence
  • Call center operations
  • Conflict resolution
  • Complaint handling
  • Inbound and outbound calling
  • Calm demeanor
  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Bilingual CSR

SafeRide Health
05.2023 - Current

Seasonal Worker

Best Buy
10.2021 - 01.2022

Cashier

KFC
11.2020 - 08.2021

South Texas College

High School Diploma -

Mission High School
Arleth Gomez