Arleth Heredia
El Paso,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Realty Execution
Walmart
10.2022 - 07.2023
- Traveling Job
- Developed new business and managed new and existing clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Collaborated closely with interior designers and professional photographers to present properties at their best.
- Contributed positively towards team performance by actively participating in training sessions and sharing expertise.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Team Leader
DialAmerica
04.2021 - 09.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
Customer Service Representative
GC Services
07.2020 - 03.2021
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Generated customer service reports to track customer satisfaction.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
Sales Associate/Trainer
Footlocker, Foot Action, And Kids Footlocker
08.2018 - 02.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Education
Horizon High School
El Paso, TX06.2018
Skills
- Relationship Building
- Project Planning
- Creative Problem-Solving
- Training experience
- Bilingual
- work in group/individually
Accomplishments
- Exceeded monthly quota 2 times.
- Awarded “Employee of the Month” in 2018-2019
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20+ in the development of One Walmart
Timeline
Realty Execution
Walmart
10.2022 - 07.2023
Team Leader
DialAmerica
04.2021 - 09.2022
Customer Service Representative
GC Services
07.2020 - 03.2021
Sales Associate/Trainer
Footlocker, Foot Action, And Kids Footlocker
08.2018 - 02.2020
Horizon High School