Arlethe Flores
Naples
Summary
Deadline-oriented with strong work ethic and success in fast-paced environments. Trained in customer service and experienced working for multi-site business locations.
Energetic and respected Runner boasting skills in foodservice and FOH operations. Hard worker and effective communicator. Reputation for contributing significantly to overall team efforts, customer service and efficiency.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Runner
Tijuana Flats
Naples
08.2018 - 06.2025
- Delivered food orders promptly to designated locations within restaurant.
- Assisted servers by providing necessary supplies and utensils during busy shifts.
- Maintained cleanliness of dining area by clearing tables and disposing of waste.
- Communicated effectively with kitchen staff to coordinate order preparations.
- Organized and restocked service stations to ensure efficient operation flow.
- Collaborated with team members to enhance overall customer service experience.
- Adhered to safety protocols while handling food and equipment in fast-paced environment.
- Collected food and quickly delivered to customers' tables.
- Cleaned and maintained work areas on a regular basis.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Provided assistance to customers when necessary by answering questions or providing product information.
- Greeted customers and employees pleasantly and maintained upbeat demeanor.
- Communicated regularly with supervisors regarding any issues that arose during deliveries.
- Responded promptly to customer inquiries about their orders or deliveries.
Shift Supervisor
Starbucks
Naples
12.2020 - 02.2025
- Supervised daily operations and ensured smooth workflow in high-volume settings.
- Managed inventory levels and organized stock to maintain product availability.
- Assisted in scheduling shifts for staff to optimize coverage and efficiency.
- Monitored quality control of beverages and food items for consistency.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Implemented store policies and procedures to maintain a safe work environment.
- Collaborated with management on team performance and operational improvements.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with team members to improve performance and implement training updates.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
Babysitter
Myself employed
Naples
01.2013 - 01.2018
- Supervised children during daily activities and ensured safety at all times.
- Prepared nutritious meals and snacks based on dietary needs and preferences.
- Communicated effectively with parents regarding children's progress and behavior.
- Maintained a clean and safe environment by tidying play areas regularly.
- Assisted with homework and provided academic support as needed.
- Developed strong relationships with children to promote trust and comfort.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Establishing trust through consistent communication with both parents and kids.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Engaging in age-appropriate activities like reading stories or playing games.
Education
Barron Collier High School
Naples, FLSkills
- Order delivery
- Inventory management
- Cash handling
- Quality control
- Team collaboration
- Complaint resolution
- Product deliveries
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Love to draw and do crafts
- Love being outside. I go on walks (sometimes runs) everyday to stay active
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
12.2020 - 02.2025
Runner
Tijuana Flats
08.2018 - 06.2025
Babysitter
Myself employed
01.2013 - 01.2018
Barron Collier High School