Arlethe Garcia
Wilmington,DE
Summary
Dynamic and adaptable professional with experience at Chick-fil-A, enhancing customer satisfaction and streamlining front-of-house operations. Skilled in bilingual communication and phlebotomy techniques, demonstrating a unique blend of healthcare and customer service abilities. Proven track record in fast-paced environments, quickly resolving complaints and ensuring sanitary conditions, showcasing strong problem-solving and interpersonal skills.
Experienced with delivering exceptional customer service in dynamic environments. Utilizes strong communication and teamwork skills to ensure efficient operations. Knowledge of hospitality best practices and guest satisfaction strategies.
Professional in hospitality industry with commitment to delivering high-quality customer service and operational excellence. Recognized for fostering strong team collaboration and adapting to dynamic environments. Skilled in multitasking, problem-solving, and maintaining positive attitude.
Overview
2022
2022
years of professional experience
Work History
FOH Team Member
Chick-fil-A
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Bjs Wholesales Club
Wilmington, DE
08.2021 - 02.2022
- Handled cash transactions efficiently, ensuring accurate and timely processing.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Thomas McKean Highschool
Wilmington, DE06.2021
Phlebotomist
Delaware Community College
Wilmington, DE06.2021
Skills
- Phlebotomy training
- Order of draw
- Butterfly needle technique
- Venipuncture and capillary puncture
- Sanitation and sterilization
- Bilingual in spanish and english
- Perform well in high-demand, fast-paced environments
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Bjs Wholesales Club
08.2021 - 02.2022
FOH Team Member
Chick-fil-A
Thomas McKean Highschool
Phlebotomist
Delaware Community College