Arlether Williams
Baltimore,MD
Summary
My objective is to gain meaningful employment with an opportunity for growth. I would like to seek employment with an employer who wants a hard working mother who conquers all obstacles to provide for her family.
Overview
24
24
years of professional experience
Work History
Store Manager
Royal Farms
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Shift Manager
Corner Bakery
11.2013 - Current
- Greet and service customers
- Cashier
- Inspect products for quality assurance
- Maintain an atmosphere of calm and order in a sometimes busy environment
- Fill as needed in various positions such as cashier, baker, dishwasher, floor technician etc.
- Coordinate employee schedules
- Interview and hire bakery employees, I also recruit train and supervise bakery staff
Shift Manager
Corner Bakery
11.2013 - Current
- Greet and service customers
- Cashier
- Inspect products for quality assurance
- Maintain an atmosphere of calm and order in a sometimes busy environment
- Fill as needed in various positions such as cashier, baker, dishwasher, floor technician etc.
- Coordinate employee schedules
- Interview and hire bakery employees, I also recruit train and supervise bakery staff
Manager
Starbucks
10.2021 - 08.2023
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Starbucks
03.2016 - 2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Shift Manager
Einstein Bagels
02.2002 - 11.2013
- Monitor daily functions of the kitchen
- Communicate and order supplies from various vendors
- Greet and Service Customers
- Cashier
- Keep the customers happy by providing samples
- Coordinate employee schedules
- Operate Ovens, proof box, mixer and bread machines
- Maintain cleanliness of store
- Assist in conflict resolutions between staff and customers
- Maintain inventory
- Supervise bakery staff
Shift Manager
Einstein Bagels
02.2002 - 11.2013
- Monitor daily functions of the kitchen
- Communicate and order supplies from various vendors
- Greet and Service Customers
- Cashier
- Keep the customers happy by providing samples
- Coordinate employee schedules
- Operate Ovens, proof box, mixer and bread machines
- Maintain cleanliness of store
- Assist in conflict resolutions between staff and customers
- Maintain inventory
- Supervise bakery staff
Education
High school diploma - undefined
South Western
01.1998
Skills
- Excellent customer service
- Computer literate
- 7 years experience dealing with the public
- Some administrative skills
- General knowledge of various types of kitchen/baking equipment
- General knowledge of various types of cleaning/facility management equipment
Timeline
Store Manager
Royal Farms
08.2023 - Current
Manager
Starbucks
10.2021 - 08.2023
Manager
Starbucks
03.2016 - 2020
Shift Manager
Corner Bakery
11.2013 - Current
Shift Manager
Corner Bakery
11.2013 - Current
Shift Manager
Einstein Bagels
02.2002 - 11.2013
Shift Manager
Einstein Bagels
02.2002 - 11.2013
High school diploma - undefined
South Western
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