Arlett Perez Alvarez

•Project manager with 2 years of experience, managing construction projects, coordinating a team of 10 subcontractors.

• Led project planning and execution for custom pool installations.
• Facilitated team meetings to discuss project status and resolve challenges.

• Schedule meetings with clients and vendors to meet projects timeline and budgets.

• Established positive and productive work environments.

• Worked through negotiations.

• Supervised work crew of up to 15 people.

• Ensured projects met building, code regulations.

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• Developed strong relationships with customers to understand their energy needs.
• Conducted presentations on energy plans and services offered by the company.
• Educated clients on energy conservation techniques and cost-saving options.
• Worked as a team member to provide the highest level of service to customers.
• Maintained friendly and professional customer interactions.
• Resolved customer complaints regarding sales and service.
• Make contracts with different electricity plans.

• Responsible for receiving merchandise
• Responsible for providing customer service
• Sales, Mark downs, Rtv.
• Sizing merchandise
• Responsible for organizing stockroom.
• Cashier.

• Ensures Cash pick-ups and bank deposits are conducted to company policy.
• Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, trash removal, etc.), EAS daily function check, cash office security, armored carrier pick-ups and register area.
• Also responsible for customer safety including accident prevention, accident reporting and emergency procedures.
• Responds to after-hours alarms when requested.
• Responsible for providing customer service support via phone.
• Responsible for store Loss Prevention including maintaining a large customer service presence on the sales floor, customer and Associate engagement and heightened Loss Prevention awareness.
• Responsible for receiving merchandise truck.
• Responsible for Front End control when needed. This includes refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
• Processes all merchandise with a sense of urgency.
• Responsible for receipt of all non-merchandise inbound deliveries (i.e., signs, supplies, special deliveries, etc.).
• Responsible for cleanliness and organization of the stockroom.
• Helps deliver and place merchandise on sales floor when all merchandise is processed.

• Provided customer service in call center environment.
• Assigned to 4 states in Mexico to sell environmental products to save energy.
• Responsible to setup appointments to ensure products get installed properly.
• Troubleshoot any issues with orders and installations.
• Process all orders with a sense of urgency.
• Responsible for checking in stocks availability prior to installation.
• Able to achieve sales quota set by the company.
• Ability to deliver exceptional results using customer service skills over the phone.

• Sales
• Cashier
• Merchandiser
• Customer Service