Summary
Overview
Work History
Education
Skills
Relevant Skills Summary
Timeline
Generic

ARLETT B. ROLLINS

Mesquite,TX

Summary

Risk and Compliance Professional with 15+ years overall professional banking experience, with 5+ years recent relevant experience as a Risk and Compliance Testing Specialist, FLOD Analyst II and QA Auditor II. Responsible for overseeing, identifying, and assessing operational risk and impact and making recommendations for effective policies and controls to manage risks through monitoring platform (First Line of Defense) for various operational and corporate functions around regulatory and investor requirements. Experience performing data validation by creating and running queries in SQL to pull data from servicing platform and presenting pass/fail results on time. Leverages SQL to perform data-driven testing, processing, analysis, troubleshooting, and reporting as well as stored procedures, job agents, and queries to streamline operations.

Overview

7
7
years of professional experience

Work History

Lead compliance officer - Corporate Risk, Compliance, Strategy, Planning, and Governance Team

Randstad
01.2023 - 07.2023
  • Assisted with ENGin project which is aimed at creating an inventory of federal, state, and international regulatory requirements that apply to the client’s front-line businesses/products
  • Performed Compliance QA for MCRs (Major Compliance Requirements) after undergoing legal review to check for accuracy against documentation and style standards
  • Responsible for organizing and participating in calibration meetings for MCRs that contain errors to discuss remediation strategies

risk and compliance Analyst II (issues management testing and validation, controls tester)

inspyr solutions
02.2022 - 12.2022
  • Support the FLOD Testing & Validation team with quality control/quality assurance activities aligned to the Product & Service feature to control mapping objectives, identify gaps, and assess and related remediation activities
  • Track QA/QC outcomes and report to management
  • Ensure success of remediation activities through effective process monitoring
  • Participate in ad hoc working groups to address and resolve new areas of risk within the business areas of responsibility as requested by T&V BURM
  • Support BURM Issues Management staff in documenting, monitoring, and reporting on self-identified, audit, compliance, and regulatory issues
  • Design and provide input into risk reports for T&V BURMs areas of responsibility
  • Execute testing of key controls based on operational standards and guidelines (RCSA Playbook) for design and effectiveness
  • Participate and lead control testing walk throughs, request documented process procedures, and prepare test scripts to support testing scope, timing, sampling, approach, and extent of testing completed
  • Determine sample size based on nature of the control (manual, automated or combo), frequency of the control performance, annual population of control occurrences, and risk rating
  • Document clearly what the critical process and attribute steps are for the control covered and tested
  • Document adequate transparency of the control activity, judgement applied to determine the level of reliance based on available information and provide rationale as to why testing can be relied upon and is appropriate in the testing template
  • Submit complete control testing template to management for QC review and upload to Open pages, as evidence of control testing and effectiveness for the quarter
  • Store all evidence of control testing in control testing shared drive which includes, testing templates, email correspondence to the line of business, evidence provided from the line of business, evidence markups, recorded walkthroughs, process procedures, evidence of determination for controls marked as Not Determined due to control design failure and request to open an MSI – management self-identified issue

RISK AND COMPLIANCE TESTING SPECIALIST

MR. COOPER
03.2021 - 02.2022
  • Responsible for overseeing, identifying, and assessing operational risk and impact and making recommendations for effective policies and controls to manage risks through monitoring platform (First Line of Defense) for various operational and corporate functions around regulatory and investor requirements
  • Develop detailed testing procedures for servicing areas utilizing existing requirements and guidelines and update procedures as new regulations are released
  • Process rebuttals and work with lines of business on missing controls and automating control processes
  • Liaise with internal audit groups to perform data validation by creating and running queries in SQL to pull the data from servicing platform LSAMS and providing pass/fail results before deadline given
  • Ensure optimal quality by analyzing new loss risk exposure processes to identify all deficiencies, defects, issues, and performance gaps
  • Mitigate risks by assessing areas for potential financial loss/recovery utilizing knowledge of investor claims filing processes and testing metrics
  • Optimize testing processes by identifying opportunities to transition from manual to data driven
  • Align objectives and bridge communications with internal business partners spanning escrow, account services, cash management, and foreclosure/bankruptcy to convey key information regarding testing results, calibration, monthly rebuttal processing, and updates to historical results
  • Leverage SQL to perform data-driven testing, processing, analysis, troubleshooting, and reporting as well as stored procedures, job agents, and queries to streamline operations

CLAIMS ANALYST/BILL BACK AUDITOR (CONTRACT)

NEWBOLD ADVISORS
05.2018 - 09.2018
  • Demonstrated success working as a Subject Matter Expert in mortgage claims processing for one of the Top 10 mortgage servicers in a remote environment
  • Reviewed the quality of items not reimbursed by the investor during the default mortgage loan cycle
  • Resolved servicing and filing errors through audits of claim filing forms, servicing documents, and invoices
  • Verified that clients and sub-servicers were complying with all FNMA, FHMLC, FHA, and VA guidelines, policies, protocols, and best practices

LOAN SPECIALIST (GOVERNMENT CONTRACT)

SMALL BUSINESS ADMINISTRATION
12.2017 - 05.2018
  • Tasked with originating and underwriting SBA disaster loans and providing credit recommendations
  • Reviewed applications and outreached applicants to verify the accuracy of financial information and request supporting documents as needed
  • Assessed the eligibility of loan applications, recoveries received, duplication of benefits, MAFD, credit worthiness, and repayment ability by documenting credit reports, federal tax returns, and income documents into the loan processing system
  • Succeeded in reviewing and processing complex loan applications, such as applicants with problematic credit histories because of charge offs, collections, and bankruptcies
  • Performed collateral analysis to secure disaster loans above unsecured dollar amounts

CLAIMS SPECIALIST (CONTRACT)

FANNIE MAE/SERVICELINK
03.2016 - 11.2017
  • Analyzed government/non-government loans to determine if servicer advances were reimbursable
  • Recognized for maintaining a strong working knowledge of FNMA 571 default claims
  • Compared claim/expense reimbursement requests with FNMA requirements to ensure compliance as well as reviewed and assessed servicer/broker documentation
  • Liaised with client representatives to validate requests, obtain additional documentation, escalate claims, and discuss submission/processing errors
  • Conducted claims analysis in a high-volume environment while ensuring compliance with quality standards
  • Contributed to special projects and one-on-one new hire training as needed
  • Provided comprehensive QC feedback, identified trends and areas for improvement, and communicated coaching opportunities to assist with QC reviews

Education

Associate of Science - Business Administration

Colorado Technical University Online
Colorado Springs, CO
09.2019

Skills

  • Compliance monitoring
  • Document review
  • Auditing processes
  • Internal audits
  • Compliance reviews
  • Risk management
  • Audit management
  • Internal controls
  • Reporting requirements
  • Federal and state regulations
  • Controls tests
  • Documentation review
  • Controls evaluations
  • Compliance procedures
  • Stakeholder meetings
  • Risk management strategies
  • Compliance reporting
  • Auditing experience
  • Compliance training
  • Continuous improvement
  • Audit documentation
  • Risk mitigation
  • Risk assessment
  • Process implementation
  • Quality control
  • Data analysis
  • Data verification

Relevant Skills Summary

Risk and Compliance Professional with 15+ years overall professional banking experience, with 5+ years recent relevant experience as a Risk and Compliance Testing Specialist, FLOD Analyst II and QA Auditor II. Responsible for overseeing, identifying, and assessing operational risk and impact and making recommendations for effective policies and controls to manage risks through monitoring platform (First Line of Defense) for various operational and corporate functions around regulatory and investor requirements. Experience performing data validation by creating and running queries in SQL to pull data from servicing platform and presenting pass/fail results on time. Leverages SQL to perform data-driven testing, processing, analysis, troubleshooting, and reporting as well as stored procedures, job agents, and queries to streamline operations.

Timeline

Lead compliance officer - Corporate Risk, Compliance, Strategy, Planning, and Governance Team

Randstad
01.2023 - 07.2023

risk and compliance Analyst II (issues management testing and validation, controls tester)

inspyr solutions
02.2022 - 12.2022

RISK AND COMPLIANCE TESTING SPECIALIST

MR. COOPER
03.2021 - 02.2022

CLAIMS ANALYST/BILL BACK AUDITOR (CONTRACT)

NEWBOLD ADVISORS
05.2018 - 09.2018

LOAN SPECIALIST (GOVERNMENT CONTRACT)

SMALL BUSINESS ADMINISTRATION
12.2017 - 05.2018

CLAIMS SPECIALIST (CONTRACT)

FANNIE MAE/SERVICELINK
03.2016 - 11.2017

Associate of Science - Business Administration

Colorado Technical University Online

Similar Profiles

CREATE PROFILE
ARLETT B. ROLLINS