Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arlett Murillo

Kansas City

Summary

Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment. Persuasive Car Salesperson, known for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, negotiation techniques, and inventory management. Excel in communication, empathy, and problem-solving which are paramount in fostering lasting customer relationships and driving sales success.

Overview

13
13
years of professional experience

Work History

Dental Receptionist

Facial Surgery Group
Kansas City
12.2021 - Current
  • Managed patient scheduling using dental practice management software.
  • Coordinated insurance verification and patient billing processes.
  • Assisted patients with inquiries and provided excellent customer service.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Car Salesperson

7th Street Auto Sales
Kansas City
05.2017 - 12.2021
  • Assisted customers in selecting vehicles based on their needs and preferences.
  • Conducted vehicle demonstrations to highlight key features and benefits.
  • Negotiated sales terms and pricing with potential buyers effectively.
  • Maintained updated knowledge of inventory and product offerings consistently.
  • Processed paperwork for vehicle sales, ensuring accuracy and compliance.
  • Collaborated with finance team to secure customer financing options smoothly.
  • Developed strong relationships with customers to foster repeat business opportunities.
  • Attended training sessions to stay informed about industry trends and products.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Developed relationships with potential buyers through phone calls and emails.
  • Advised customers on financing options and warranties available for their purchase.
  • Provided follow-up customer service after a car sale was completed.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Followed up with customers to build long-term relationships and successful referrals.

Staffing Recruiter

Ace personnel
Shawnee
03.2015 - 05.2017
  • Conducted candidate interviews to assess skills and fit for various roles.
  • Collaborated with hiring managers to understand staffing needs and job requirements.
  • Utilized recruitment software to track applicant progress throughout the hiring process.
  • Developed job descriptions to attract suitable candidates for open positions.
  • Assisted in onboarding new hires by coordinating orientation sessions and paperwork.
  • Coordinated onsite interviews between the hiring manager and prospective candidates.
  • Conducted phone interviews to assess candidate qualifications for open positions.
  • Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster.

Medical Receptionist

Wyandot Behavioral Health Network
Kansas
02.2012 - 03.2015
  • Greeted patients and visitors warmly upon arrival to enhance their experience.
  • Scheduled appointments efficiently using electronic health record systems for optimal workflow.
  • Managed patient check-ins and check-outs, ensuring accurate data entry and verification.
  • Assisted in processing insurance claims and verifying patient coverage details promptly.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with clinical staff to coordinate patient care and streamline communication efforts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Monache High Scool
Porterville, CA
03-2008

Skills

  • Dental practice management
  • Insurance verification
  • Patient scheduling
  • Customer service
  • Front desk operations
  • Record keeping
  • Closing deals
  • Sales promotions
  • Sales conversion
  • Customer relationship management
  • Verbal and written communication
  • Friendly and enthusiastic
  • Financial documentation
  • Sales negotiation
  • Relationship building
  • Bilingual communication
  • Empathy and patience

Languages

Spanish
Native/ Bilingual

Timeline

Dental Receptionist

Facial Surgery Group
12.2021 - Current

Car Salesperson

7th Street Auto Sales
05.2017 - 12.2021

Staffing Recruiter

Ace personnel
03.2015 - 05.2017

Medical Receptionist

Wyandot Behavioral Health Network
02.2012 - 03.2015

High School Diploma -

Monache High Scool

Similar Profiles

CREATE PROFILE