Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Arlett Saldivar

North Little Rock ,AR

Summary

Dynamic ECG Technician with expertise in cardiac rhythm analysis and telemetry monitoring at UAMS. Proven ability to foster teamwork and enhance patient care through effective communication and education. Committed to maintaining high standards of safety and compliance, while developing strong rapport with diverse patients to ensure optimal testing experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

ECG Technician

UAMS
02.2022 - Current
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Communicated with healthcare workers and physicians concerning test results.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Educated patients on testing and preparation steps prior to procedure.
  • Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
  • Developed strong rapport with patients from diverse backgrounds, demonstrating empathy and sensitivity to individual needs.
  • Maintained a clean, organized work environment through adherence to infection control protocols and equipment sterilization techniques.
  • Assisted with training new ECG technicians, fostering a supportive team environment that promoted professional growth.
  • Ensured compliance with regulatory standards by adhering to established guidelines for quality control measures in ECG testing.

Dental Receptionist

Healthy Smiles
08.2020 - 01.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

General Manager

Casa Mexicana
12.2019 - 08.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Bartender

Casa Mexicana
12.2017 - 12.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Server

Casa Mexicana
12.2016 - 12.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sales Associate

Kroger
08.2016 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Line Worker

Marco's Pizza
12.2014 - 08.2016
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.

Shift Lead Manager

Marcos's Pizza
12.2014 - 08.2016
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Education

Associate Degree In Science - Nursing

Pulaski Technical College
North Little Rock, AR

Maumelle High School
Maumelle, AR
05.2017

Skills

  • Cardiac rhythm analysis
  • Lead placement
  • Telemetry monitoring
  • Data recording
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.

Certification

BLS

Timeline

ECG Technician

UAMS
02.2022 - Current

Dental Receptionist

Healthy Smiles
08.2020 - 01.2022

General Manager

Casa Mexicana
12.2019 - 08.2020

Bartender

Casa Mexicana
12.2017 - 12.2019

Server

Casa Mexicana
12.2016 - 12.2017

Sales Associate

Kroger
08.2016 - 12.2016

Line Worker

Marco's Pizza
12.2014 - 08.2016

Shift Lead Manager

Marcos's Pizza
12.2014 - 08.2016

Associate Degree In Science - Nursing

Pulaski Technical College

Maumelle High School

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