Arletta Patton
Crescent City,California
Summary
Personable Medical Assistant bringing 22 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service
Overview
18
18
years of professional experience
Work History
Medical Assistant/Peer Mentor
Open Door Community Health Centers
Crescent City, California
06.2011 - 02.2024
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Inspected equipment to ensure proper working order prior to use on patients.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Explained treatment procedures and physicians' instructions.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Provided academic support and guidance to students in need of assistance.
- Attended meetings and trainings to optimize professional development.
- Promoted skill building to support activities of daily living.
- Ensured a safe and supportive learning environment for all students.
- Participated in training sessions related to effective peer mentoring techniques.
Lead Medical Assistant
Daniel Villarosa, MD
Apple Valley, CA
04.2006 - 06.2011
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Supervised, trained and coached team of medical assistants.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Provided guidance and support for new employees during their orientation period.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Assisted patients with registration, new patient paperwork and check-out process.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered medications under physician's supervision.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies and lab equipment.
- Assisted back office patient processes to reduce office wait times.
- Contacted medical facilities to schedule patients for admission.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Positioned patients properly during examination or treatment for comfort and safety.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant Intern
Daniel Villarosa, MD
Apple Valley, CA
02.2006 - 03.2006
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Performed patient intake duties, including taking vital signs and medical histories.
- Prepared examination rooms with necessary instruments and supplies.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Assisted physicians with examinations and procedures.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Compiled data for reports related to patient visits, treatments, medications, test results.
- Coordinated referrals to specialists when appropriate.
- Observed symptoms exhibited by patients during office visits; reported changes in condition to supervising healthcare provider.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Ordered laboratory tests and scheduled appointments for patients.
- Familiarized patients with hospital protocols upon admission.
- Assisted in minor surgical procedures such as suturing wounds or removing stitches under direct supervision of a doctor.
- Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Escorted patients to examination rooms and prepared for physician exams.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Escorted patients to examination rooms and documented medical histories.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Charted all patient services in records with high accuracy.
- Performed routine dip stick, vision and hearing tests.
- Monitored patient stability by checking vital signs and weight.
- Measured specimens and delivered to laboratory.
- Assisted back office patient processes to reduce office wait times.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Positioned patients properly during examination or treatment for comfort and safety.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
Education
Diploma - Medical Assistant Program
West Coast College
Victorville, CA04-2006
High School Diploma -
Somerset High School
Bellflower, CA06-1977
Skills
- Interpersonal Skills
- Able to interact successfully with a wide
- Use body language
- Oral Communication Skills
- Presents information and ideas clearly and
- Concisely, with content and style appropriate
- For the audience (whether one-to-one);
- Presents opinions and ideas in an open
- Objective way
- Able to make formal presentations; presents
- Ideas, positions, and problems in an
- Interesting way
- Counseling Skills
- Corresponds to what other have said in a
- Non-judgmental way (“active listening”);
- Builds trust and openness with others
- Coaching/Mentoring Skills
- Gives feedback in a constructive way; helps
- Others to increase their knowledge or skills
- Teaching/Training Skills
- Able to help others gain knowledge and
- Skills; abl to create an effective learning
- Environment
- Supervising Skills
- Delegates responsibilities and establishes an
- Appropriate system of accountability; able to
- Monitor progress and assess the quality of
- Job performance of others
- Leadership Skills
- Motivates and empowers others to act;
- Inspires trust and respect in others
- Persuading Skills
- Communicates effectively to justify a
- Position or influence a decision; able to sell
- Products or promote ideas
- Negotiating Skills
- Able to negotiate skillfully; knows how and
- When to make compromises
- Meditation Skills
- Able to resolve conflicts that stems from
- Different perspectives or interests; able to
- Deal with conflict in an open, honest and
- Positive way
- Interviewing Skills
- Asks and responds to questions effectively;
- Able to make others feel relaxed and to
- Create a feeling of trust
- Customer Service Skills
- Able to build a relationship of mutual trust
- With clients; able to handle complaints and
- Concerns in a sensitive way
- Caregiving Skills
- Able to empathize with others; able to give
- Sensitive care to people who are sick or
- Elderly or who have severe disabilities
- Analytical/Logical Thinking
- Skills
- Able to draw specific conclusions from a set
- Of general observations or from a set of
- Specific facts; able to synthesize information
- And ideas
- Critical Thinking Skills
- Able to review different points of view or
- Ideas and make objective judgements;
- Investigates all possible solutions to a
- Problem, weighing the pros and cons
- Creative Thinking Skills
- Able to generate new ideas, invent new
- Things, create new images or designs; find
- New solutions to problems; able to use wit
- And humor effectively
- Problem-Solving Skills
- Able to clarify the nature of a problem
- Evaluate alternatives, propose viable
- Solutions and determine the outcome of the
- Various options
- Decision-Making Skills
- Able to identify all possible options, weigh
- The pros and cons, assess feasibility and
- Choose the most viable option
- Planning Skills
- Able to plan projects, events, and programs;
- Able to establish objectives and needs
- Evaluates options, chooses best option
- Organizational Skills
- Able to organize information, people or
- Things in a systematic way; able to establish
- Priorities and meet deadlines
- Advanced Writing Skills
- Able to select, interpret, organize, and
- Synthesize key ideas; able to edit a written
- Text to ensure that the message is as clear
- Concise, and accurate as possible
- Research Skills
- Knows how to find and collect relevant
- Background information; able to analyze
- Data, summarize findings and write a report
- Financial Skills
- Able to keep accurate financial records; able
- To manage a budget (that is preparing sound
- Budgets and monitoring expenses)
- Language Skills
- Functionally bilingual; able to translate
- And/or interpret in a given language
- Advanced Computer Skills
- Able to use a variety of software programs;
- Knowledge about desktop publishing or web
- Design
- Technological Skills
- Understands technical systems and operates
- Effectively within them; understands
- Technical specifications; reads technical
- Manuals with ease
- Performing Skills
- Able to make presentations for video or
- Television in an interesting way; able to
- Entertain, amuse and inspire an audience
- Artistic Skills
- Uses color and design creatively; able to
- Design displays and publicity material (print
- Video, internet)
- Perceptual Skills
- Able to visualize new formats and shapes;
- Able to estimate physical space
- Mechanical Skills
- Able to install, operate and monitor the
- Performance of equipment and mechanical
- Devices; able to repair mechanical devices
- Adaptability Skills
- Capacity to adapt to new situations and
- Settings and to tolerate change well;
- Flexibility to adapt to the needs of the
- Moment
- Administrative/Clerical Skills
- Able to operate computers and other basic
- Office equipment; able to design and
- Maintain filing and control systems
- Transferable Skills Checklist
- Indirect Patient Care
- Procedure Assistance
- Medical Terminology
- Patient-Focused Care
- HIPAA Compliance
- Data Entry
- Patient Scheduling
- Patient Flow Management
- Valid California ID
- Certified in Basic Life Support (BLS)
- Compassionate
- Lab Equipment Operation
- First Aid
- Respiratory Equipment Training
- Wound Care and Irrigation
- Vital Sign Monitoring
- ICD-10 & CPT Coding
- Understands Mobility Assistance Needs
- Complex Problem-Solving
- Appointment Setting
- Medical Terminology Proficiency
- Electrocardiography (EKG)
- EKG Set up and Monitoring
- Immunization Administration
- Human Anatomy and Physiology
- Patient Management
- Respiratory Equipment Utilization
- Preparing Specimens and Samples
- Understands Medical Procedures
- Patient Care Coordination
- Infection Control Procedures
- Stocking Supplies
- CPR
- Specimens Collection and Processing
- Medical Terminology Knowledge
- Vital Sign Monitors
- Lab Equipment Setup
- Medical Terminology in English
- Patient Assessments
- Pulmonary Function Tests (PFTs)
- Vital Signs Monitoring
- Reliable Transportation
- Conversant in English
- Maintaining Confidentiality
- Knowledge of Hemodynamic Pressure
- Calm and Level-Headed Under Duress
- Sterilization Techniques
- Chronic Disease Management
- Sterile Technique
- Direct Patient Care
- Proper Sterilization Techniques
- Able to Lift 10 Pounds
- Conflict Resolution Abilities
- Patient Relations
- Professional Bedside Manner
- Clinical Documentation
- Medical Equipment Operation
- Customer Service
- Medical Procedures
- Equipment Sterilization
- OB/GYN Procedures
- Electronic Medical Records
- Fluent in English
- Inventory and Supply Management
- Patient-Handling Equipment
- Understanding of Medical Laws
Timeline
Medical Assistant/Peer Mentor
Open Door Community Health Centers
06.2011 - 02.2024
Lead Medical Assistant
Daniel Villarosa, MD
04.2006 - 06.2011
Medical Assistant Intern
Daniel Villarosa, MD
02.2006 - 03.2006
Diploma - Medical Assistant Program
West Coast College
High School Diploma -
Somerset High School
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