Arlette Cancel
Kissimmee,FL
Summary
Highly motivated administrative representative seeking to obtain a position that will enable me to utilize my strong interpersonal skills and willingness to learn.
Facilities professional with comprehensive experience in maintaining and optimizing building systems. Proficient in coordinating preventive maintenance schedules and addressing repair needs promptly. Known for strong teamwork, adaptability, and commitment to achieving operational excellence through effective problem-solving and resource management.
Overview
9
9
years of professional experience
Work History
Facilities Maintenance Coordinator
Sheraton Vistana Resort
09.2022 - Current
- Coordinate and schedule routine and preventive maintenance tasks for building systems, including HVAC, plumbing, electrical, and mechanical systems
- Ensures facilities are safe, functional, and well-maintained by coordinating repairs, preventive maintenance, and vendor services.
- Maintain detailed records of maintenance activities, inspections, and repairs.
- Respond to emergencies and coordinate immediate action or repairs when necessary.
- Prioritize and assign work orders to in-house maintenance staff or external contractors.
Housekeeping Room Attendant
Sheraton Hotel & Resorts
08.2021 - 09.2022
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
Front Desk Agent
Sheraton Vistana Resort
08.2020 - 07.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Medical Receptionist
Goals Plastic Surgery
03.2019 - 08.2020
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patient's satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Protecting patients' rights by maintaining confidentiality of personal and financial information.
- Ensures availability of treatment information by filing and retrieving patient records.
- Checked patient insurance, demographic, and health history to keep information current.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Secretary
M&M Glass
02.2017 - 01.2019
- Participated in cross-functional teams projects and initiatives to maximize synergy between departments and eliminate inefficiencies. Formalized office workflow procedures and policies to maximum efficiency.
- Supported office director and other teams with administrative tasks (redirecting calls, mail, disseminating correspondence, relaying messages, scheduling meetings, staffing...etc.)
- Utilized Excel to formulate invoices for brand merchandise and general orders.
- Conducted visual portfolio analysis for seasonal window reports.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
H.S. Diploma -
Politecnico Nuestra Senora del Carmen
Skills
- Bilingual in English and Spanish Microsoft Office Suite
- Adaptability
- Customer relations
- Time management abilities
- Leadership skills
- Teamwork and collaboration
- resolving conflict
- verbal communication
- attention to details
Languages
English
Native or Bilingual
Timeline
Facilities Maintenance Coordinator
Sheraton Vistana Resort
09.2022 - Current
Housekeeping Room Attendant
Sheraton Hotel & Resorts
08.2021 - 09.2022
Front Desk Agent
Sheraton Vistana Resort
08.2020 - 07.2021
Medical Receptionist
Goals Plastic Surgery
03.2019 - 08.2020
Secretary
M&M Glass
02.2017 - 01.2019
H.S. Diploma -
Politecnico Nuestra Senora del Carmen