Arlette Cayo
Summary
Operations professional with strong analytical skillset and strategic mindset. Adept at streamlining processes, optimizing resources, and enhancing operational efficiency. Proven track record of fostering team collaboration and adapting to changing needs. Expertise in data analysis, project management, and problem-solving for reliable and impactful performance. Holds a Master of Business Administration (MBA) and Scrum Master Certification. Deep understanding of Agile methodologies to help organizations achieve business objectives in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Analyst
Walmart
07.2023 - Current
- Support business unit operations by conducting routine analytics and validating operational processes.
- Research and resolve issues using a structured problem-solving approach, ensuring compliance with organizational standards.
- Provide guidance to team members regarding procedures and operational changes.
- Expand knowledge of business products to better address operational challenges and align with company objectives.
- Streamline processes by identifying inefficiencies and implementing enhancement.
Business Analyst
Bonka Consulting
01.2021 - 07.2023
- Conducted detailed analysis of business processes to identify inefficiencies and opportunities for improvement.
- Translated business needs into clear and actionable functional specifications.
- Supported consultants in managing various activities related to bookkeeping and Audits, including recording financial transactions, reconciling accounts, and maintaining accurate financial records.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Maintained confidential client information, always ensuring data security and privacy.
- Assisted all Agile ceremonies including Daily Stand Ups, Prioritization, Backlog refinement, and Retrospectives.
Administrative Support Specialist
Ross
01.2018 - 08.2020
- Coordinated processes and compiled documentation to support business operations.
- Managed administrative tasks with high accuracy, including filing, faxing, copying, and data entry.
- Developed and maintained effective communication channels within the team.
- Provided comprehensive support to ensure seamless operation and adherence to corporate standards.
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
HR Business Analyst
Societe Ivoirienne de Bank
02.2011 - 12.2016
- Provided support for the development and implementation of HR dashboards.
- Collected and summarized data from the organization (training needs, evaluations).
- Full administrative support in the day-to-day operations of the team including preparation of correspondence, data analysis and reporting.
- Provided support in employee communication processes.
- Worked with HR team in regular retrospective activities with the aim of continuous improvement.
Education
Master of Business Administration (MBA) - Relevant coursework: Finance, Data Analytics, Organizational Leadership
Winthrop University
Rock Hill, SC12.2024
Bachelor in Political Science and Law - Concentration in Business Law
FHB University
Abidjan, Ivory Coast12.2010
Skills
- Business Analytics
- Business Strategy & Execution
- Process Improvement & Optimization
- Data Management
- Process Performance Management
- Reporting skills
- Customer and Client Focus
- Attention to Detail
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Microsoft SQL
- Project Management Tool (Jira)
- Agile Methodology & Scrum Mastery
Certification
- Certified Scrum Master, 08/08/23
- Google Analytics Certification, 05/01/24
Timeline
Operations Analyst
Walmart
07.2023 - Current
Business Analyst
Bonka Consulting
01.2021 - 07.2023
Administrative Support Specialist
Ross
01.2018 - 08.2020
HR Business Analyst
Societe Ivoirienne de Bank
02.2011 - 12.2016
Master of Business Administration (MBA) - Relevant coursework: Finance, Data Analytics, Organizational Leadership
Winthrop University
Bachelor in Political Science and Law - Concentration in Business Law
FHB University