Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arlette Del Rey

Summary


Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

11
11
years of professional experience

Work History

Letter Specialist

DCM Services
05.2019 - Current
  • Assisted in executing daily operational tasks to support team objectives.
  • Collaborated with team members to streamline processes and improve efficiency.
  • Maintained accurate records and documentation for compliance purposes.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Sr Bilingual Product Specialist

Optum
01.2018 - 04.2019
  • Calibrated and maintained hearing aids to ensure optimal performance for patients over the phone.
  • Conducted thorough assessments of patient hearing needs and device functionality.
  • Provided exceptional customer service, addressing inquiries regarding hearing aids and accessories.
  • Contributed to a positive work environment by collaborating effectively with team members across various departments.
  • Provided bilingual support to diverse customer base, enhancing communication and satisfaction.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Bilingual Program Coordinator

Pearson
12.2014 - 01.2018
  • Facilitated training sessions, mentoring staff on best practices and operational procedures.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
  • Provided exceptional customer service to both English-and Spanish-speaking patients through bilingual communication skills.

Education

Normandale Community College
Minneapolis, MN

High School Diploma -

Burnsville Highschool
Burnsville, MN
06-2010

Skills

  • Customer relations
  • Data Entry
  • Documentation management
  • Customer service
  • English to Spanish translation
  • English to Spanish interpretation
  • Written translation
  • Fluent bilingualism
  • Cultural awareness

Languages

Spanish
Native or Bilingual

Timeline

Letter Specialist

DCM Services
05.2019 - Current

Sr Bilingual Product Specialist

Optum
01.2018 - 04.2019

Bilingual Program Coordinator

Pearson
12.2014 - 01.2018

Normandale Community College

High School Diploma -

Burnsville Highschool

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