Arlette Del Rey
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
11
11
years of professional experience
Work History
Letter Specialist
DCM Services
Bloomington, MN
05.2019 - Current
- Assisted in executing daily operational tasks to support team objectives.
- Collaborated with team members to streamline processes and improve efficiency.
- Maintained accurate records and documentation for compliance purposes.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Sr Bilingual Product Specialist
Optum
Eden Prairie, MN
01.2018 - 04.2019
- Calibrated and maintained hearing aids to ensure optimal performance for patients over the phone.
- Conducted thorough assessments of patient hearing needs and device functionality.
- Provided exceptional customer service, addressing inquiries regarding hearing aids and accessories.
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Provided bilingual support to diverse customer base, enhancing communication and satisfaction.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Bilingual Program Coordinator
Pearson
Bloomington, MN
12.2014 - 01.2018
- Facilitated training sessions, mentoring staff on best practices and operational procedures.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Provided exceptional customer service to both English-and Spanish-speaking patients through bilingual communication skills.
Education
Normandale Community College
Minneapolis, MNHigh School Diploma -
Burnsville Highschool
Burnsville, MN06-2010
Skills
- Customer relations
- Data Entry
- Documentation management
- Customer service
- English to Spanish translation
- English to Spanish interpretation
- Written translation
- Fluent bilingualism
- Cultural awareness
Languages
Spanish
Native or Bilingual
Timeline
Letter Specialist
DCM Services
05.2019 - Current
Sr Bilingual Product Specialist
Optum
01.2018 - 04.2019
Bilingual Program Coordinator
Pearson
12.2014 - 01.2018
Normandale Community College
High School Diploma -
Burnsville Highschool