Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

JESSICA MOADOUANG

Blacklick

Summary

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CNA/STNA

Clipboard Health
03.2025 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.

Customer Service Representative

ODW Logistics
07.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from drivers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Nursing Assistant

Beacon
04.2023 - 04.2024
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented care actions by completing records and logs in medical software system.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Supported needs of 5 + residents under long-term care

Bilingual Administrative Assistant, Hybrid

Mettler Toledo
07.2022 - 03.2023
  • Provided exceptional service through active listening, effective communication strategies, and prompt issue resolution for both English-and French-speaking customers.
  • Demonstrated adaptability by managing simultaneous tasks while maintaining focus on each unique client interaction during peak times or high call volumes.
  • Participated in continuous improvement efforts by sharing insights on common customer issues with relevant departments for proactive solutions development.
  • Contributed to team success by exceeding performance metrics for call resolution, response time, and customer feedback scores.
  • Collaborated with cross-functional teams to address language barriers and streamline communication processes.
  • Conducted bilingual presentations and product demonstrations, resulting in higher customer engagement and comprehension.
  • Boosted customer retention with empathetic listening, problem-solving abilities, and cultural understanding.
  • Resolved complex customer issues by leveraging bilingual communication skills and deep product knowledge.

Remote Bilingual Customer Service Representative

Gap Inc
04.2021 - 07.2022
  • Assisted Canadian and USA customers with their orders.
  • Gained customer trust by providing knowledgeable and accurate information in both English and French.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Documented customer service policies, scripts and procedures in French and English.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided language translation services for customer service inquiries.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Education

Bachelor of Science - Nursing

Chamberlain University College Of Nursing
Columbus, OH
09-2027

High School Diploma -

Sprinbrook HS
07-2017

Skills

  • STNA Certified
  • CNA
  • Recording vital signs
  • Direct Patient Care
  • Patient-Focused Care
  • Time management
  • Compassionate communication
  • Critical thinking
  • Active listening
  • Data entry
  • Call center experience
  • Computer proficiency

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • First Aid Certification

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

CNA/STNA

Clipboard Health
03.2025 - Current

Customer Service Representative

ODW Logistics
07.2024 - 05.2025

Nursing Assistant

Beacon
04.2023 - 04.2024

Bilingual Administrative Assistant, Hybrid

Mettler Toledo
07.2022 - 03.2023

Remote Bilingual Customer Service Representative

Gap Inc
04.2021 - 07.2022

High School Diploma -

Sprinbrook HS

Bachelor of Science - Nursing

Chamberlain University College Of Nursing

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