ARLETTE GARCIA
Glenside,PA
Summary
To obtain a position in where I can use the skills and knowledge to succeed at any work field. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Home Health Aide
MARS Care Home Health Agency
12.2022 - 05.2024
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Home Health Aide
Country Wide Home Health Agency
07.2019 - 12.2022
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Home Health Aide
Vital Support Home Health Agency
01.2018 - 06.2019
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Customer Representative
AETNA Medicare Health Insurance
05.2016 - 09.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Rep
Meta Source LLC
07.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
HR field Rep (mobile)
Sara Care Home Health Agency
09.2014 - 05.2015
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receptionist
Tree Of Life Rehabilitation Center
02.2012 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Teacher's assistant
Harrison Heart Daycare
07.2010 - 06.2012
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Education
Community College - Health Services Management
Montgomery Community College
Blue Bell, PA09-2019
Institute - Medical Assistant
Sanford Brown Institute
Trevose, PA06-2011
High School -
Constitution High School
Philadelphia, PA06-2010
Skills
- Patient care
- Quality assurance
- Customer satisfaction measurement
- Goal-oriented mindset
- Telephone skills
- Payment processing
- Computer skills
- Customer service excellence
- Collaborative teamwork
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
MARS Care Home Health Agency
12.2022 - 05.2024
Home Health Aide
Country Wide Home Health Agency
07.2019 - 12.2022
Home Health Aide
Vital Support Home Health Agency
01.2018 - 06.2019
Customer Representative
AETNA Medicare Health Insurance
05.2016 - 09.2018
Customer Service Rep
Meta Source LLC
07.2015 - 04.2016
HR field Rep (mobile)
Sara Care Home Health Agency
09.2014 - 05.2015
Receptionist
Tree Of Life Rehabilitation Center
02.2012 - 07.2013
Teacher's assistant
Harrison Heart Daycare
07.2010 - 06.2012
Community College - Health Services Management
Montgomery Community College
Institute - Medical Assistant
Sanford Brown Institute
High School -
Constitution High School
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