Arlette Gonzalez
San Antonio,Texas
Summary
Bilingual (English/Spanish) customer-focused professional with retail and service experience, passionate about creating elevated client experiences. Thrive in fast-paced, team environments, with a polished, approachable style, and strong attention to detail. Skilled in POS, cash handling, inventory, and visual standards; consistently supports daily sales, and service goals.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
South Texas Radiology
San Antonio, Texas
01.2023 - 03.2025
- Managed patient check-in and appointment scheduling efficiently.
- Coordinated communication between patients and medical staff effectively.
- Assisted in maintaining accurate patient records in the electronic system.
- Provided information about radiology services to patients clearly.
- Handled incoming calls and responded to inquiries professionally.
- Ensured compliance with safety protocols and patient confidentiality standards.
- Supported billing processes by verifying insurance information accurately.
- Collaborated with team members to improve front desk operations continually.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Ensured that all front desk areas were kept clean and organized at all times.
Sales Associate
Victoria's Secret & PINK
San Antonio, Texas
01.2022 - 11.2022
- Assisted customers in selecting products to enhance their shopping experience.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to meet daily sales and service goals.
- Utilized point-of-sale system for processing transactions efficiently.
- Educated customers on product features and promotions to drive interest.
- Resolved customer inquiries and complaints with patience and professionalism.
- Participated in inventory management by restocking shelves and tracking products.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Ambassador
Aquatica, Seaworld
San Antonio, Texas
05.2021 - 09.2021
- Collaborated with team members to enhance guest experience during peak visitation periods.
- Provided guidance on park attractions, ensuring safety and accessibility for all guests.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Represented the Ambassador in a professional manner at all times.
Education
Bachelor of Science -
Northwest Vista College
San Antonio, TXSkills
- Time management and multitasking
- Team collaboration and reliability
- Phone etiquette and scheduling
- POS transactions and cash handling
- Relationship building
- Conflict resolution and de-escalation
- Styling and product knowledge
- Inventory receiving and stock replenishment
- Bilingual: English and Spanish
- Customer engagement
Timeline
Front Desk Coordinator
South Texas Radiology
01.2023 - 03.2025
Sales Associate
Victoria's Secret & PINK
01.2022 - 11.2022
Ambassador
Aquatica, Seaworld
05.2021 - 09.2021
Bachelor of Science -
Northwest Vista College
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