Arlette Gutierrez
Desert Hot Springs,CA
Summary
Reliable Cleaning Assistant with experience in diverse cleaning and maintenance duties. Possess skills in time management, organization, and adaptability. Demonstrated ability to work effectively both independently and as part of a team. Consistently ensured optimal cleanliness standards in previous roles while maintaining high customer satisfaction.
Overview
15
15
years of professional experience
Work History
Cleaning Assistant
Del Webb
Rancho Mirage, CA
04.2024 - 05.2024
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Dusted furniture and fixtures in assigned areas.
- Stocked supplies such as soap, toilet paper and paper towels.
- Organized storage closets in order to keep items easily accessible.
- Emptied trash cans and disposed of waste materials properly.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
Cook's Assistant
Burger King
Desert Hot Springs, CA
11.2022 - 06.2023
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Monitored quality control of all dishes served to ensure customer satisfaction.
- Stocked kitchen with necessary supplies such as food items, utensils, and equipment.
- Checked the quality of raw materials prior to use in order to ensure freshness of products used.
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
Housekeeping Room Attendant
Renaissance Hotel
Palm Springs, CA
12.2022 - 02.2023
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Communicated effectively with team members about daily assignments and task progress.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
Housekeeping Room Attendant
Holiday Inn Hotel
Monterrey, Mexico
08.2022 - 10.2022
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replaced dirty linens with clean items according to established standards of quality control.
Customer Service Representative
IBEX Global
Managua, Nicaragua
10.2016 - 05.2018
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Attended regular training sessions on updates and changes within the industry or organization.
Store Manager
Maria's Clothes
Managua, Nicaragua
04.2015 - 09.2017
- Created reports summarizing daily, monthly, quarterly, and annual sales performance.
- Performed daily store opening and closing duties such as setting up displays and counting cash drawer contents.
- Monitored and maintained store inventory levels, including ordering, receiving and restocking merchandise.
- Coordinated with vendors to ensure timely delivery of products and services.
Receptionist
Hotel Zeus
Heredia, Costa Rica
03.2014 - 12.2014
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Prepared welcome packages for new hires.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Accounting and Cash Department
Tacos Charros
Managua, Nicaragua
11.2012 - 05.2013
- Organized and maintained filing systems for documents and records.
- Greeted visitors, clients and guests in a professional manner.
- Ensured that all necessary documents were received prior to processing payments or refunds.
- Maintained positive working relationship with fellow staff and management.
- Monitored staff performance in processing payments, deposits and withdrawals accurately and efficiently.
Head of Sales Department
Vogue Corp.
Managua, Nicaragua
01.2009 - 12.2011
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team
- Developed incentive programs aimed at motivating employees to exceed quotas on a consistent basis.
Education
Small Business Management - technical course
Instituto Tecnologico
Nicaragua02-2016
Excel - technical course
Instituto Tecnolgico
Nicaragua05-2015
Windows Office And Internet - technical course
Instituto Tecnologico
Nicaragua04-2015
Sales Promoter - Educational Workshop
Vogue Corp.
Nicaragua06-2012
Marketing And Publicity -
Univercidad De Managua
Nicaragua10-2010
High School Diploma -
Centro Integral Managua
Nicaragua12-2004
Skills
- Exceptional time management
- Supply Inventory Management
- Crew Management
- Customer Service
- Health and safety compliance
- Professional Appearance
- Health and Safety Regulations
- Cleaning and sanitizing
- Complex Problem-Solving
- Interior and exterior cleaning
- Proper chemical handling
- Safe cleaning with chemicals
- Housekeeping
Languages
English
Limited
Timeline
Cleaning Assistant
Del Webb
04.2024 - 05.2024
Housekeeping Room Attendant
Renaissance Hotel
12.2022 - 02.2023
Cook's Assistant
Burger King
11.2022 - 06.2023
Housekeeping Room Attendant
Holiday Inn Hotel
08.2022 - 10.2022
Customer Service Representative
IBEX Global
10.2016 - 05.2018
Store Manager
Maria's Clothes
04.2015 - 09.2017
Receptionist
Hotel Zeus
03.2014 - 12.2014
Accounting and Cash Department
Tacos Charros
11.2012 - 05.2013
Head of Sales Department
Vogue Corp.
01.2009 - 12.2011
Small Business Management - technical course
Instituto Tecnologico
Excel - technical course
Instituto Tecnolgico
Windows Office And Internet - technical course
Instituto Tecnologico
Sales Promoter - Educational Workshop
Vogue Corp.
Marketing And Publicity -
Univercidad De Managua
High School Diploma -
Centro Integral Managua